Spa Reception Team Leader at IHG Career

Cardiff, Wales, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

29120.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Team Leadership, Product Knowledge, Telephone Etiquette, Email Communication, Spa Floor Management, Health and Safety Compliance, Booking Diary Management, Staff Scheduling, Performance Appraisals, Stock Control, Guest Query Handling, Complaint Resolution, Attention to Detail, Multitasking, Flexibility

Industry

Hospitality

Description

voco St David's Cardiff have a fantastic opportunity for a Spa Reception Team Leader to join our Cardiff Bay 5-star hotel on a Full-Time contract! You will earn £14.00 per hour, which is equal to £29,120.00 salary. At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish. Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike. Check out our Instagram page to have a look at voco St.David’s! Our Spa Reception Team Leader will work with our management team to maintain the highest standard of guest service whilst displaying genuine care for guest experience, you will be expected to maintain treatment and brand knowledge with the ability to describe prices and benefits of our amazing product. As our Spa Reception Team Leader, you main responsibilities will be: Answering telephone calls and emails Greeting guests and members to the spa Lead by example on the spa floor Maintain exceptional guest service standards consistent with a luxury 5-star environment Ensure full compliance with Health & Safety, hygiene, and operational standards Manage and optimise the spa booking diary to maximise guest satisfaction and therapist utilisation Assist with reception staff scheduling, and reception staff performance/appraisals Assist with stock taking, stock control, and ordering To succeed as a Spa Reception Team Leader, you will need: To be passionate about delivering great service and be guest focused Previous experience in a guest facing role A passion for spa and wellness Attention to details and ability to multitask duties Knowledge of spa booking systems preferred but not necessary Flexibility to work varied hours to include evenings and weekends Experience with handling guests queries and complaints To be willing to learn new things and work as part of a wide hotel team Our Spa Reception Team Leader enjoys a range of benefits including: Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities The voco St. David’s Colleague experience stay – a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. Meals whilst on duty 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) We provide every employee company sick pay and life insurance Amazing discounts for our hotels and restaurants around the world Discounts from over 15,000 stores – all the way from retail to cinema Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme! If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Spa Reception Team Leader! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Responsibilities

The Spa Reception Team Leader will collaborate with the management team to uphold the highest standards of guest service, ensuring genuine care for the guest experience and maintaining detailed knowledge of treatments, products, prices, and benefits. Key duties include managing telephone calls and emails, greeting guests and members, leading by example on the spa floor, maintaining service standards consistent with a luxury 5-star environment, and optimizing the spa booking diary.