Spa Receptionist at Accor

Udaipur, Rajasthan, India -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organizational Skills, Communication, Cash Handling, Reservation Management, Problem Solving, Attention to Detail, Team Collaboration, Multitasking, Wellness Knowledge, Professional Demeanor, Confidentiality, Sales Skills, Health and Safety Compliance, Event Coordination, Guest Relations

Industry

Hospitality

Description

Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team. Job Description Job Description As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness. Greet and welcome guests with a friendly and professional demeanor. Provide information about spa services, treatments, and wellness programs. Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience., Manage spa appointments and reservations using our booking system. Coordinate with spa therapists and other team members to ensure efficient scheduling. Handle changes or cancellations to bookings while accommodating guest needs. Answer phone calls, emails, and other inquiries in a courteous and efficient manner. Process payments and manage cash handling accurately. Maintain an organized and clean reception area, including managing spa brochures and promotional materials. Address guest requests, concerns, and feedback promptly and professionally. Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction. Ensure that all guest interactions are handled with the utmost respect and confidentiality. Stay informed about the spa’s services, treatments, and retail products. Promote spa products and upsell treatments or packages as appropriate. Provide recommendations based on guest preferences and needs. Assist with any special events or promotions organized by the spa. Contribute to a positive and collaborative team environment. Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards. Ensure the privacy and confidentiality of guest information at all times. Qualifications Fluent English in both oral and written. Organized and able to multi-task. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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Responsibilities

As a Spa Receptionist, you will greet and welcome guests, manage reservations, and ensure smooth operations at the front desk. You will also provide information about spa services and assist in creating a relaxing atmosphere for guests.