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Spa Receptionist at AYANA Hospitality

Komodo, East Nusa Tenggara, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Spa Services, Reservations Management, Billing Management, Team Collaboration, Task Management, Professional Appearance, Computer Skills, Cashiering Skills, Service Orientation, Multitasking, Guest Relations, Scheduling, Organizational Skills, Fluency in English, Willingness to Learn

Industry

Hospitality

Description

Welcome guests in a courteous and professional manner, creating a positive first impression and seamless spa experience. Handle spa reservations, confirmations, cancellations, and guest inquiries accurately and efficiently. Provide clear explanations of spa treatments, packages, promotions, and pricing to guests. Coordinate therapist schedules, treatment rooms, and inter-departmental communication to ensure smooth daily operations. Manage payments, billing, guest feedback, and SOP compliance while maintaining a clean and organized spa reception area. Minimum 1–2 years of experience in spa, hospitality, or customer service (DW experience acceptable). Strong communication skills with fluent English; additional languages are an advantage. Service-oriented mindset with good understanding of spa services/products or willingness to learn. Able to work independently, manage multiple tasks efficiently, and collaborate well within a team. Well-groomed and professional, with basic computer and cashiering skills preferred.

Responsibilities

The Spa Receptionist is responsible for welcoming guests, managing reservations, and providing information about spa services. They also coordinate schedules and ensure smooth daily operations while maintaining a clean reception area.