Spa Receptionist

at  Bristol Harbour Hotel

ABOUT US:

HarSPA Bristol is a luxurious spa focused on providing a welcoming environment and exceptional service to our clients. We offer a range of wellness treatments aimed at promoting relaxation and rejuvenation. We are looking for a friendly, organised, and professional Spa Receptionist to be the first point of contact for our clients and ensure a smooth, seamless experience from check-in to check-out.

REQUIREMENTS:

• Previous experience as a receptionist, preferably in a spa, hotel, or wellness setting
• Strong communication and customer service skills
• Proficiency with scheduling software and office equipment
• High level of organization and attention to detail
• Positive attitude and ability to maintain a calm, friendly demeanour
• Ability to multitask and handle a fast-paced environment
• Flexible availability, including evenings, weekends and holidays

• Greet clients warmly and assist with check-in and check-out procedures
• Schedule appointments, manage bookings, and answer phone calls and emails
• Provide information on spa services, treatments, and promotions
• Handle payments, process transactions, and maintain accurate records
• Ensure the reception area is clean, organised, and stocked with brochures or other materials
• Address client inquiries, concerns, and complaints professionally
• Coordinate with therapists to manage appointment schedules efficiently
• Promote and upsell spa products and services