ADDITIONAL INFORMATION

Job Number25144990
Job CategorySpa
LocationJW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
SchedulePart Time
Located Remotely?N
Position Type Non-Management

ABOUT THE ROLE

We are looking for a warm, enthusiastic Spa receptionist to join our Spa by JW on a casual basis with 4 days per week availability from Monday to Wednesday and late-night Thursdays. The role requires a strong sense of teamwork to ensure the superb delivery of our exceptional services and treatments. It is an outstanding opportunity for a person with a background in customer service. Prior spa experience is favourable and computer skills are essential. An ability to set priorities each and every day and to focus on the spa’s performance targets will help you succeed in this role.

CRITICAL RESPONSIBILITIES:

• Schedule services for individuals and large groups using spa/salon reservations software system.
• Call guests to confirm scheduled services. Answer questions about available services.
• Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
• Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
• Promote and sell spa/salon services.
• Process guest payments for spa/salon services and obtain payment authorization as needed