Spa Receptionist

at  Discovery Land Company

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Create an atmosphere of luxury, exclusivity, and impeccable standards while providing exceptional service to members. Must be a warm and welcoming professional with excellent communication and problem-solving skills, ensuring a seamless spa experience. This position requires flexibility, reliability, and the ability to maintain the highest standards of professionalism.

EXPERIENCE, SKILLS, AND/OR REQUIRED ABILITIES:

• High school diploma.
• 1 to 3 years of experience in customer service, spa, hospitality, sales, or retail.
• Proficiency in Microsoft Office.
• CPR and First Aid certification is a plus.
• Fluency in English and Spanish.
  About the Project - Zapotal Beach Club
  Zapotal Golf & Beach Club is located on the North Pacific shore of Costa Rica in the heart of the Gold Coast. Costa Ricans are known for their Pura Vida attitude- a “pure life” with low stress, good times, and the great outdoors. Guanacaste is one of National Geographic’s five Blue Zones and retains its allure as one of the most hospitable places in the world. Members can enjoy adventures on sea and land, a leisurely round on the 18-hole Tom Fazio golf course, delight in local organic meals, and indulge in a spa treatment or a workout. Take this friendliness and infuse it into a one-of-a-kind private family community, and you get pure magic. It’s the Discovery way. Our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to provide the highest level of guest service and be a part of creating memorable experiences. For more information about our club, please visit:
  https://zapotalbeachclub.com/
  About Discovery Land Company
  Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts worldwide. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service.
  We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.

• Greet all members and offer tours of the facilities.
• Must have excellent phone skills and follow the Spa’s phone guidelines and etiquette.
• Assist members with questions about spa services and products.
• Ability to explain, sell, and book appointments.
• Register members in the computer system and process payments for services rendered.
• Responsible for the sale and service of all retail products to members.
• Responsible for keeping the spa boutique area clean and orderly.
• Knowledgeable about the features and benefits of all retail offerings, product sales, and promotions.
• Effectively recommend products to meet the needs of our members.
• Properly open and close the spa or salon daily according to standard operating procedures.
• Provide members with detailed descriptions of treatments, packages, services, facility features, and spa hours of operation.
• Ability to handle member feedback and concerns in a timely and appropriate manner.
• Knowledge of the reservation system, credit card machine, and photocopier/scanner.
• Handle gift cards.
• Knowledgeable about the club/spa and able to confidently speak about other establishments on the property.
• Provide general guidance about the spa to guests upon arrival, such as the location and use of locker rooms, lounges, and hospitality stations.