Spa Receptionist (Female) at Minor International

Doha, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Organizational Skills, Multitasking, POS Systems, Booking Software, Customer Service, Professional Appearance, Guest Services, Scheduling, Administrative Duties, Sales Promotion, Feedback Management, Appointment Management, Payment Processing, Service History Maintenance

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss. Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens. Job Description The Spa Receptionist serves as the first point of contact for guests visiting the spa. This role is responsible for creating a warm and welcoming environment, handling all front desk operations efficiently, managing appointments, and ensuring exceptional guest service throughout the spa experience. Key Responsibilities: Guest Services Greet guests in a professional, friendly, and welcoming manner. Provide detailed information about spa services, treatments, and facilities. Handle check-in and check-out procedures for spa guests. Assist guests with inquiries, special requests, and product recommendations. Ensure guest satisfaction by addressing feedback promptly and professionally. Reservations & Scheduling Manage spa booking system, scheduling appointments accurately and efficiently. Coordinate with therapists and technicians to ensure smooth daily operations. Confirm appointments and follow up on cancellations or rescheduling. Administrative & Front Desk Duties Handle phone calls, emails, and walk-in inquiries. Maintain accurate guest records and service history. Process payments, issue receipts, and reconcile daily cash/credit transactions. Maintain cleanliness and presentation of the reception and waiting areas. Sales & Promotion Promote spa services, packages, and retail products to maximize revenue. Support marketing campaigns and special promotions. Track and report daily sales and booking statistics. Qualifications Qualifications & Skills: Education: High school diploma or equivalent; diploma/certificate in hospitality or spa management preferred. Experience: Minimum 1–2 years in a receptionist or customer service role (experience in a spa, salon, or hospitality environment preferred). Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficient in POS systems and booking software (e.g., Mindbody, Zenoti, or equivalent). Professional appearance and demeanor. Customer-oriented with a focus on providing exceptional service.

Responsibilities

The Spa Receptionist is responsible for creating a welcoming environment and managing front desk operations efficiently. This includes handling guest inquiries, scheduling appointments, and ensuring exceptional service throughout the spa experience.