Kiku Wellness is a Japanese Zen-inspired day spa. We value stillness, renewal, and omotenashi (mindful hospitality), offering a serene environment where guests can truly relax and reconnect with themselves. We are currently seeking a Spa Receptionist / Guest Experience Host to join our team.

Key Responsibilities

• Front Desk: Welcome and check-in/out guests, prepare retail items or special requests before arrival
• Reservations & Inquiries: Answer phone calls, respond to emails, manage bookings and schedules
• Sales & Payments: Operate POS, process payments, promote memberships, gift cards, and retail products
• Space Management: Maintain a clean and organized reception and lounge; assist with spa circuit cleaning between sessions
• Guest Care: Serve tea, guide first-time visitors, and ensure guest comfort throughout their visit
• Teamwork & Improvement: Share guest feedback with the manager, suggest improvements, and collaborate with staff for smooth operations
• Administrative Support: Prepare newsletters, guest communications, and assist with other office-related tasks as needed

Qualifications

• Experience in hospitality, spa, or esthetics (2+ years preferred)
• Japanese language ability preferred
• Strong interest in Japanese culture (e.g., tea ceremony, Zen aesthetics) is an asset
• Excellent communication and customer service skills
• Professional, reliable, detail-oriented, and attentive to guest comfort
• Strong multitasking, organizational, and problem-solving skills
• Computer proficiency required (Google Drive, Excel, Word, etc.)
• Available to work evenings and weekends (e.g., 5:00pm–12:30am shifts)

Compensation & Benefits

• $20–$22 per hour (depending on experience & skills)
• Flexible scheduling
• Paid time off
• Staff discounts on spa treatments and retail products
• Wellness program
• Training in Japanese Zen hospitality

Job Type: Full-time
Pay: $20.00-$22.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Store discount
• Wellness program

Experience:

• spa reception: 2 years (required)

Work Location: In perso

• Front Desk: Welcome and check-in/out guests, prepare retail items or special requests before arrival
• Reservations & Inquiries: Answer phone calls, respond to emails, manage bookings and schedules
• Sales & Payments: Operate POS, process payments, promote memberships, gift cards, and retail products
• Space Management: Maintain a clean and organized reception and lounge; assist with spa circuit cleaning between sessions
• Guest Care: Serve tea, guide first-time visitors, and ensure guest comfort throughout their visit
• Teamwork & Improvement: Share guest feedback with the manager, suggest improvements, and collaborate with staff for smooth operations
• Administrative Support: Prepare newsletters, guest communications, and assist with other office-related tasks as neede