Spa Receptionist, Hotel Cala di Volpe, Costa Smeralda

at  Marriott International Inc

ADDITIONAL INFORMATION

Job Number25015695
Job CategorySpa
LocationHotel Cala di Volpe a Luxury Collection Hotel Costa Smeralda, Costa Smeralda, Porto Cervo, Italy, Italy, 7020
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY:

As a Spa Receptionist at the luxurious Shiseido Spa within an iconic Hotel Cala di Volpe, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service. Your primary responsibility will be to manage the spa’s front desk operations, including scheduling appointments, handling inquiries, and providing information about our treatments and services. You will play a crucial role in creating a serene and relaxing environment for our guests, enhancing their overall spa experience.
Hotel Cala di Volpe, nestled in the heart of the stunning Costa Smeralda, is renowned for its breathtaking views, luxurious amenities, and unparalleled service. Our hotel offers a unique blend of traditional Sardinian charm and modern elegance, making it a truly special place to work and stay.
Join our close-knit team that values a sense of belonging and family atmosphere. You’ll work in a beautiful and inspiring environment, gaining invaluable experience, and learning from some of the most renowned professionals in the hospitality industry.

QUALIFICATIONS:

• Previous experience in a customer service or receptionist role, preferably in a spa or luxury hotel setting.
• Excellent communication and interpersonal skills.
• High proficiency in English and Italian. Additional languages are a plus.
• Strong organizational and multitasking abilities.
• Proficiency in using spa management software and other relevant technology is a plus.
• A positive attitude and a passion for delivering outstanding guest service.
• Flexibility to work various shifts, including weekends and holidays.
  Success in this role requires creating a welcoming and relaxing atmosphere, building positive relationships with guests and colleagues, following company policies, maintaining confidentiality, protecting company assets, and upholding quality standards. The Spa Receptionist will be active and on their feet, taking a hands-on approach to their work. This includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Performing these tasks well, along with other reasonable duties as requested by supervisors, is essential to providing excellent service to our guests and supporting our business.
  Marriott International applica una politica di pari opportunità. Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto. Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente.
  The Luxury Collection Hotels & Resorts, con oltre 120 proprietà in più di 35 Paesi, offre la promessa di esperienze autentiche che creano ricordi duraturi e preziosi. Con oltre 100 anni di esperienza iniziata nel 1906 con il marchio italiano CIGA, una collezione delle proprietà più celebri e iconiche d’Europa, il brand vanta una solida base su cui si fonda la nostra continua evoluzione, volta a superare i desideri dei viaggiatori amanti del lusso.
  Da palazzi leggendari e rifugi appartati a edifici moderni classici e senza tempo, ogni hotel e resort di lusso è un’espressione unica e preziosa del luogo in cui si trova, un portale che svela il fascino e i tesori culturali del luogo di destinazione. Se apprezzi la narrazione evocativa, hai un forte interesse e una passione per il patrimonio della località e desideri offrire un’ospitalità sincera, personalizzata e che anticipa le esigenze, ti invitiamo a unirti al nostro viaggio. Entrando a far parte di The Luxury Collection ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.

• Greet and welcome guests with a friendly and professional demeanor.
• Ensure quality standards are met in all aspects of spa arrival/departure experience.
• Schedule and manage spa appointments, ensuring efficient use of resources and time.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Provide detailed information about spa treatments, services, and products.
• Process payments and maintain accurate records of transactions.
• Ensure the spa reception area is clean, organized, and inviting.
• Promote and upsell spa services and products to enhance the guest experience.
• Coordinate with spa therapists and other staff to ensure smooth operations.
• Maintain a high level of knowledge about Shiseido products and spa treatments.
• Assist in maintaining inventory and ordering supplies as needed.