ABOUT THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?

JOB DESCRIPTION:

Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 40 hours per week, variable shifts including evenings and weekends
Salary: Competitive, reflecting your skills and experience
We are currently recruiting for an experienced Spa Receptionist to join us at King Street Townhouse Hotel. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.
The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events. Explore more about King Street Townhouse Hotel here.

REQUIREMENTS:

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

ABOUT THG EXPERIENCE:

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.
THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team. Explore more about THG here.

• Welcoming members and guests to the spa
• Ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas
• Have an in-depth knowledge of all treatments that the Spa offers and be able to explain and upgrade them to the guests
• Answering phones from prospective customers and clients, taking reservations
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Processing bookings & inquiries
• Ensure that all bookings are confirmed and booked in such a way to maximise in revenue
• Ensure there are sufficient stocks of laundry and retail products at all times
• Ensure relaxation room, pre-treatment room, changing and thermal facilities are kept clean, tidy and fully stocked