Spa Receptionist at Marriott International Inc
WASS0, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

11 Sep, 25

Salary

0.0

Posted On

12 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Interpersonal Skills, Communication Skills, Difficult Situations, Flexible Approach

Industry

Hospitality

Description

ADDITIONAL INFORMATION

Job Number25096156
Job CategorySpa
LocationHanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, England, United Kingdom, SG12 0SD
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
With its fragrant walled gardens, stately Jacobean country house & 200 acres of Hertfordshire parkland, the historic Hanbury Manor Hotel & Country Club makes a lasting impression. Marriott Hotels, Marriott International’s flagship brand with more than 6,000 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
We are looking for a new team player to help run the Country Club & Spa reception area, the main purpose of the role is to provide a caring, friendly, and efficient service to our members and guests. With an emphasis on excellent customer service we ensure our guests receive a seamless experience.

Key duties will include:

  • To deal promptly and courteously with any enquiries or complaints at the Reception Desk or on the telephone.
  • Use Concept booking system and Opera.
  • Liaise with various departments to ensure a seamless experience for guests.
  • Support the Health Club to drive income and deliver all aspects of the department budget.
  • To ensure that day guests are properly welcomed, shown round and looked after during their day.

SKILLS AND KNOWLEDGE

  • Flexible approach to working hours including early starts, evenings & weekends
  • Strong Communication skills
  • Pro-active and reliable
  • Able to work alone and within a team
  • Excellent interpersonal skills
  • Excellent level of spoken and written English
  • Excellent Presentation
  • Excellent Customer Care Skills
  • Able to deal with difficult situations professionally and efficiently
  • Ability & desire to attend internal & external training courses
Responsibilities
  • To deal promptly and courteously with any enquiries or complaints at the Reception Desk or on the telephone.
  • Use Concept booking system and Opera.
  • Liaise with various departments to ensure a seamless experience for guests.
  • Support the Health Club to drive income and deliver all aspects of the department budget.
  • To ensure that day guests are properly welcomed, shown round and looked after during their day
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