Job Ref: CON1164
Branch: The Coniston Hotel Country Estate Spa
Location: The Coniston Hotel Country Estate Spa, Skipton
Contract type: Fixed Term
Hours: Full Time
Hours per week: 40
Posted date: 21/07/2025
Closing date: 23/08/2025
All applicants must be able to provide evidence of their Right to Work in the UK.
Must have valid UK Driving Licence and vehicle to commute due to hours and location

ABOUT US

The Coniston Hotel Country Estate Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales.
We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod’s Bar and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, 4x4 off-roading, archery, fishing, e-biking and walking.
The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad.
We are also recognised as a leading wedding and private events venue in our region, with a tailor-made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations.
We prides ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too

ROLE OVERVIEW

The main aim of this role is to provide a warm and welcoming experience to customers arriving at the Spa, enhancing the customer experience at all times. Using feedback and customer information to generate ideas about how to continuously improve the service we offer. Key to the role is communication.
The role holder will also further enhance the guest stay by promoting the estate activities and spa treatments and driving bounce-back offers and encouraging guest feedback.
Reporting to: Reception Manager Reception Supervisor
Salary: £12.21 per hour + 10% commission on all retail sales over £100
Hours: 40 hours per week (12-month fixed term maternity cover)

MAIN RESPONSIBILITIES

• To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a family run Hotel Spa
• To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.
• To take pride in maintaining a high standard in personal appearance and demeanor.
• To have a good working knowledge of all departments of the Hotel, Spa Estate
• To be confident in the full understanding of all equipment within the Front Office including Guestline and Premier Systems, Word, Excel and Email.
• To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility.
• To be the point of contact for all VIP guests, showing passion and pride ensuring all return guests and return complaints are handled effectively and in a correct and sensitive manner
• To take pride in being well-informed of the offerings and packages at the spa.
• Fully understand all of the Hotel facilities and Estate activities, hours of activity and pricing to provide customers with information on the whole Coniston experience
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
• To know and understand the current policies and procedures of the Hotel and Spa.
• To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
• To ensure correct hand-over procedure of day’s business with regard to cover and cashiering.
• To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be confident with how to rectify these and explain fully, adjusting if necessary, using your intuition and integrity.
• To be aware of complaints/problems and bring them to the attention of the Duty Manager and to offer assistance using your integrity.
• To be fully aware of the Spa’s Fire Safety procedures and Health Safety