Spa Receptionist at Minor International

, South Maalhosmadulu, Maldives -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Spa Management, Appointment Scheduling, Complaint Resolution, Spa Tours, Retail Sales, Communication, Team Supervision, Report Preparation, Hygiene Standards, Fire Safety, Spa Software, English, Japanese, Flexibility, Professionalism

Industry

Hospitality

Description

Company Description Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners. Wherever your journey leads, Minor Hotels delivers exceptional experiences around the globe. Explore our history, meet the people behind our success and discover the values that shape who we are today. NH Collection Hotels & Resorts | 103 hotels & resorts in 24 countries With its premium look and feel, the NH Collection brand showcases captivating hotels and resorts housed in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia, and soon in Australasia. Our hotels are thoughtfully designed with an eclectic-elegant atmosphere to offer stays that evoke extraordinary feelings, paying great attention to stimulating details to create memorable moments. We welcome business travellers, friends, or couples seeking premium service. We craft experiences that place extraordinary feelings at the heart of everything we do in our hotels and resorts. At NH Collection Hotels and Resorts, our guests are inspired by each destination and its distinctive experiences, whether they’re looking for wellbeing, gastronomy, culture or just pure indulgence. Feel the extraordinary. NH Collection Maldives Reethi Resort is a private island of surreal beauty, located in the famed Baa Atoll in a UNESCO Biosphere Reserve. Lush with flora and fauna, with jewel-toned waters surrounding, it is your invitation to retreat into the embrace of nature and explore all its riches. Snorkel the vibrant reef with angel and butterfly fish just offshore, or the wonders of Hanifaru Bay only 20 minutes away. Enjoy a plethora of restaurants and leisure facilities on the island, your days unfolding as actively or tranquilly as you please. Feel the Maldives, feel the extraordinary. Job Description Assist with running the Spa in a smooth, professional manner by providing guests with excellent customer service at all times and ensuring that treatments are correctly and appropriately booked. Maximizing spa revenue through yield management, retail sales, re-booking guests, high therapist and room occupancy, and efficient bookings. Providing guests with excellent knowledge of all spa and retail products. Ensuring that the guest’s experience at the Spa is memorable from beginning to end. To answer all incoming phone calls in a professional and friendly manner To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments. To effectively suggest alternatives to guests if their first requests can not be met. To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance. To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations. To interact with guests, including but not limited to : Dealing with guest complaints. Conducting spa tours. Assisting with spa promotions. Assisting with journalist visits and photo shoots. Conducting travel agents site inspections. Offering complementary 5 minutes massages after conducting spa tour. Presenting complimentary gifts to guest after conducting spa tour. To assists in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments. To be well informed and educated in all aspects of Spa facilities, policies and procedures. To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner. To insure complete preparation of weekly requests of par stocks and supplies. To assist in the preparation of reports, including : Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc. Guest complaints, incident reports regarding staff or guest. Monthly summary of treatments and guest information. Daily sales of services and retail. To have a complete understanding of and adhere to the company’s policy and procedures To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety To report for duty punctually and wear the correct uniform with the name badge at all times To carry out the other duties as assigned by the management team To establish good relationship and rapport with guests and colleagues To ensure the cleanliness and hygiene in work areas Qualifications High School Diploma Minimum 2 years' experience in Hospitality Industry preferably in a 5 star luxury resort. Fluent in spoken English and any other laguage will be an advantage Flexible and friendly personality. Familiar with Spa Software operation and Micros. Additional Information Visit us on : https://www.minorhotels.com/en/brands/nh-collection

Responsibilities

Assist with running the Spa by providing excellent customer service and ensuring treatments are booked correctly. Maximize spa revenue through effective management and guest interactions.