ABOUT US:

Room One is a boutique luxury beauty studio, we pride ourselves on delivering exceptional skincare and wellness experiences in a sophisticated, welcoming environment. We are seeking a friendly, organized, and proactive Front Desk / Spa Assistant to join our team and help maintain the smooth daily operations of our spa.

QUALIFICATIONS:

• Previous experience in a front desk, receptionist, or spa assistant role preferred but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Comfortable multitasking in a fast-paced environment.
• Friendly, approachable, and professional demeanor suitable for a luxury spa setting.
• Basic computer skills and experience with booking software (training provided if needed).
• Ability to work flexible hours, including some evenings and weekends.
• Must be available to work extra hours and holidays during peak seasons.

ROLE OVERVIEW:

As a Spa Receptionist / Spa Coordinator, you will be the first point of contact for our discerning clientele and play a vital role in ensuring their experience is seamless from booking to post-treatment. You will assist with client relations, manage bookings and inventory, support aestheticians, and maintain a clean and inviting spa environment befitting our high standards.

KEY RESPONSIBILITIES:

• Greet and welcome clients warmly, providing impeccable customer service and support.
• Manage appointment bookings, cancellations, and rescheduling efficiently using our booking system.
• Handle phone and email inquiries professionally and promptly.
• Support aestheticians by preparing treatment rooms, flipping beds between clients, and replenishing supplies.
• Maintain spa cleanliness and organization, ensuring a pristine and relaxing atmosphere.
• Manage inventory of retail products and treatment supplies, monitor stock levels, restock as needed, and assist with placing orders.
• Prepare, package, and ship online orders accurately and timely.
• Perform client check-ins, checkout, and process payments at POS.
• Assist clients by retailing skincare products and confidently answering basic skincare and treatment questions.
• Support administrative tasks including record keeping and follow-up communications.
• Collaborate with the team to ensure daily operations run smoothly and clients receive exceptional care.
• Adhere to all spa policies, health and safety guidelines, and confidentiality standards.