Spa Receptionist at Villa Group

Sun Island, , Maldives -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Handling Calls, Reservations, Product Knowledge, Policy Compliance, Guest Relations, Complaint Handling, Reporting, Booking Allocation, Inventory Management, MS Word, MS Excel, Communication, Personality

Industry

Hospitality

Description

Company Description Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences. Job Description We are looking for a highly capable spa receptionist primarily responsible to provide professional and up to Araamu Spa Standard in receiving and assisting customers and visitors. Your duties will include handling external and internal calls effectively. Making reservations for treatments and other services of the spa for day-to-day operation. Spa Receptionist Responsibilities: Maintain complete knowledge of the products and services offered by the spa. Comply with spa and departmental policies and procedures. Notify management with all maintenance needs. Greet and welcome each guest warmly and provide a courteous good bye. Handle guest complaints and ensure guest satisfaction. Making of daily and monthly reports. Taking and confirming of reservations. Allocation of bookings. Handle phone calls - both internal and external calls. Maintains inventory of stocks for boutique operation. Qualifications Minimum of 2 years work experience as a hostess or any related job. Ability to communicate in English with excellence in both written and oral. Multi-lingual is helpful. At least high school graduate. Should possess decent and pleasant personality. Ability to provide legible communication. Basic knowledge of MS Word/Excel. Ability to work with people from diverse culture. Additional Information Serve with Humility | Radiate Optimism | Rely on Our Family Location: Villa Park, Sun Island, Nalaguraidhoo, South Ari Atoll Department: Araamu Spa

Responsibilities

The primary responsibility is to provide professional service according to Araamu Spa standards when receiving and assisting customers, which includes effectively handling external and internal calls and managing daily reservations for spa treatments and services. Key duties involve maintaining product knowledge, complying with policies, notifying management of maintenance needs, greeting guests warmly, handling complaints, and preparing daily and monthly reports.