Spa Retail Clerk/Cashier at HEI Hotels & Resorts

Berkeley, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

22.98

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Retail Sales, Appointment Scheduling, Communication, Problem Solving, Teamwork, Attention to Detail, Time Management, Sales Promotion, Loss Prevention, Technical Skills, Organizational Skills, Guest Interaction, Complaint Resolution, Product Knowledge

Industry

Hospitality

Description

About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests—and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Clock in and out on time for shifts and meal breaks. Arrive ready for your shift, abiding by uniform standards in all areas. Attend scheduled staff meetings. Use a quiet voice in all spa areas. Read departmental postings, your professional email, and all written communications daily, as you will be held accountable for knowing that information. Utilize Teams for internal communication throughout your shift. Greet guests warmly with a smile and eye contact. Interact with guests in a friendly, service oriented manner. Effectively and efficiently utilize all functions of the Book4Time appointment system that pertain to your role. Refrain from discussion of politics, salary or company information in public areas. Perform department opening and closing procedures (opening and closing your register, preparing for the day by reading guest reservation notes, checking in with the manager on duty for daily updates, completing all paperwork correctly at the end of your shift, etc.) Efficiently and accurately check guest in and out and process payment correctly. Correctly utilize the notes system in Book4Time. Have guests sign the electronic intake form, and communicate any special needs to applicable colleagues/therapists. Assist with straightening and filling retail merchandise. Have knowledge of Spa and Boutique product lines, and/or where to find this information. Actively promote retail sales by engaging genuinely with guests. Promote sales of treatments with a priority to up-selling and suggestive selling to guests. Be knowledgeable about spa offerings and benefits to communicate with guests. Monitor loss prevention in all areas, and report any concerns. Communicate customer feedback on needs, issues, and requests levels to manager. Actively participate in promotions. Keep all areas neat, dust free and organized at all times. Assist guests with filling technician prescriptions for at-home care. Handle guest complaints/challenges and problem solve as necessary, escalating to the manger on duty when appropriate. Regularly check computer for service openings throughout the day being aware of what needs to be sold, and look to prevent mishaps. Communicate supply needs to the manager. Properly process gift card transactions. Answer telephone with courteous identification greeting within three rings. Schedule services for guests with accuracy and consistency using unique log in. Upon checking guests out, offer to book their next appointment. Maintain accurate cashiering and bank responsibilities. Follow proper procedures to prevent charge backs on credit cards (fraud). Accurately and completely handle all cancellations and changes. Inform manager of unsafe equipment, practices or guest reactions. Participate in internal service audits to keep top of mind for formal audits. Ability to work on weekends and holidays. Participate in peer to peer training for new colleagues. Perform requested duties of managers as needed. Physical Requirements: Standing or sitting throughout shift. Simple grasping of objects up to 5 pounds on a daily basis. Pushing and pulling of boxes of less than 10 lbs. occasionally. Fine skillful manipulation needed for deskwork, computer entry, and cashiering needs. Lifting requirements up to 35lbs. for office supplies. Compensation Salary Range: $22.98 - $22.98 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act. Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the current job openings that our company has to offer and to apply for any positions that are of interest to you. Don't see any current openings that align with your interests? Join our talent community to stay in touch with HEI and receive job alerts for opportunities that may be a match for you. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

Responsibilities

The Spa Retail Clerk/Cashier is responsible for greeting guests, checking them in and out, and processing payments accurately. Additionally, the role involves promoting retail sales and maintaining a neat and organized work environment.