For over 40 years, Elmwood Spa and Elmspa have been the leading destination for a relaxing and pampering experience. We have evolved throughout the years while keeping our historic façade that many know and love. We are a destination for celebration, relaxation, and an urban escape for all. We are proud of our rich heritage as Toronto’s Leading Day Spa.
Do you have a passion for skincare and sales, and want to grow your career in the spa industry?
If you love helping others look and feel their best, we’d love for you to join our team!
In this role, you’ll be the first and last point of contact for our guests—bringing their spa journey full circle while educating them about our retail offerings. From assisting with bookings to guiding guests through their spa day, you’ll also inspire them to extend their experience at home by recommending products that support their needs and maintain their treatment results.
To thrive in this role, you should be a skincare enthusiast, confident in sales, knowledgeable about beauty trends, and able to build strong connections with guests through outstanding customer service.

Key Responsibilities

• Deliver exceptional service and ensure every spa guest feels valued and prioritized
• Perform check-in and check-out procedures, serving as the first point of contact
• Guide guests throughout their spa visit with warmth and professionalism
• Prepare personalized retail baskets in collaboration with Spa Care Experts
• Confidently recommend and close sales on skincare and beauty products
• Engage guests on the retail floor with thoughtful questions to understand their needs
• Share information about spa services, promotions, and retail specials
• Conduct basic skin consultations with guests when needed
• Consistently meet or exceed sales targets
• Accurately record guest details in the POS/booking system
• Collaborate effectively with team members while also working independently
• Provide support and encouragement to colleagues whenever possible

Availability

• Flexible schedule, including days, evenings, and weekends

About You

• Strong customer service and communication skills
• Outgoing, friendly, and approachable personality
• Minimum 2 years’ experience as a cosmetologist, skincare/beauty advisor, or related role
• Additional education in cosmetology or a related field preferred
• Solid knowledge of skin types and current skincare/beauty trends
• Proven sales experience with ability to reach targets
• Comfortable working under pressure
• Basic math skills (tax, discounts, simple calculations)
• Proficiency with POS/booking systems
• English fluency in speaking, reading, and writing

Physical Requirements

• Ability to stand for extended periods
• Light lifting up to 12 kg (occasionally moving boxes or products)

Compensation

• Hourly wage plus commission

Elmwood Spa and Elmspa recruits and selects the best-qualified candidates in accordance with our equal opportunity employment approach. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

• Deliver exceptional service and ensure every spa guest feels valued and prioritized
• Perform check-in and check-out procedures, serving as the first point of contact
• Guide guests throughout their spa visit with warmth and professionalism
• Prepare personalized retail baskets in collaboration with Spa Care Experts
• Confidently recommend and close sales on skincare and beauty products
• Engage guests on the retail floor with thoughtful questions to understand their needs
• Share information about spa services, promotions, and retail specials
• Conduct basic skin consultations with guests when needed
• Consistently meet or exceed sales targets
• Accurately record guest details in the POS/booking system
• Collaborate effectively with team members while also working independently
• Provide support and encouragement to colleagues whenever possibl