Spa Supervisor at Accor

, North Ari Atoll, Maldives -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spa Management, Guest Satisfaction, Team Supervision, Training Support, Operational Goals, Health And Safety, Inventory Management, Business Conduct, Guest Complaints Handling, Sales Promotion, Up-Selling Strategies, VIP Guest Coordination, Feedback Analysis, Preventive Maintenance, Equipment Monitoring

Industry

Hospitality

Description

Company Description Pullman Maldives Maamutaa Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game. Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage. Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery! "Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Supports the daily operations of the spa, ensuring smooth service delivery, guest satisfaction, and adherence to Accor brand standards. Supervises the spa team, manages scheduling, supports training, and assists the Spa Manager in achieving financial and operational goals. Perform spa treatments if operationally required. Ensure all dealings with guests at the spa and wellness area to meet or exceed the resort operating standards. Ensure all areas of the Spa are kept clean and well maintained at all times. Ensure the health and safety of guests and employees are paramount at all times. Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained. Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost. Ensure that spa department follows business conduct and ethics, hotels policies and procedures including health, hygiene, emergency and Fire prevention. Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times. Ensure all spa and wellness equipment is maintained in good working order at all times. Ensure that all stock and cash items (if any.) are kept safely under lock and key. Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations. Able to handle any guest complaints or special requirements. Able to promote and sell spa programs to groups, conference guests walk-in etc. Able to implement and monitor up-selling strategies to maximise spa and operational revenue. Able to analyse and interpret the needs of guest and offer appropriate options, solutions and resolutions. Be the single point of contact for VIP and VVIP guests and co-ordinate their Spa experience. Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction. Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment. Regularly monitor all equipment for the proper functioning in the Spa and Wellness area to ensure maximum guest satisfaction. Qualifications Certification in massage therapy, aesthetics or Diploma from a recognized school of alternative therapy Minimum 2 year of relevant experience in a spa or hospitality industry Good oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Additional Information What is in it for you: Employee benefit card offering discounted rates in Accor Hotels Worldwide Develop your talent through learning programs by Academy Accor Opportunity to grow within your property and across the world! Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Responsibilities

The Spa Supervisor supports the daily operations of the spa, ensuring smooth service delivery and guest satisfaction. They supervise the spa team, manage scheduling, and assist the Spa Manager in achieving financial and operational goals.