Spa Supervisor at De Havilland

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spa Operations, Customer Service, Team Leadership, Scheduling, Problem Solving, Administrative Tasks, Coaching, Mentoring, Health Standards, Service Delivery, Guest Relations, Product Knowledge, Aesthetic Treatments, Massage Therapy, Communication, Professionalism

Industry

Airlines and Aviation

Description

For over 40 years, Elmwood Spa and Elmspa have been the leading destination for a relaxing and pampering experience. We have evolved throughout the years while keeping our historic façade that many know and love. We are a destination for celebration, relaxation, and an urban escape for all. We are proud of our rich heritage as Toronto’s Leading Day Spa. Join Our Team at Elmwood Spa Do you have a passion for beauty, health, and wellness? Elmwood Spa — a trusted destination for relaxation and renewal for over 40 years — is looking for an enthusiastic and experienced Spa Supervisor to join our team of dedicated spa care professionals. As part of our Spa Services team, you’ll work closely with Registered Massage Therapists and Aestheticians, ensuring that every guest enjoys an exceptional and seamless spa experience. Key Responsibilities Provide daily support and guidance to Spa Care Experts (Aestheticians and Registered Massage Therapists) while handling guest inquiries and issues with care and professionalism. Review and optimize appointment schedules daily and weekly to meet business needs and maximize productivity. Troubleshoot and resolve service-related challenges efficiently. Assist with administrative tasks such as report generation and payroll processing. Ensure all spa services are delivered according to established protocols and timelines outlined in guest itineraries. Address staff concerns, offering effective solutions and fostering a positive work environment. Coach and mentor team members to maintain high service standards and compliance with training expectations. Promote and uphold the company’s Mission, Vision, and Values, ensuring all team members operate within established policies and procedures. Monitor treatment rooms and service areas daily to ensure cleanliness, safety, and compliance with health and spa standards. Maintain a guest-first mindset at all times, ensuring every visitor feels valued and cared for. Qualifications Minimum 1 year of experience in a spa or wellness environment. Preferred: Certified Aesthetician or Registered Massage Therapist (RMT) with credentials from a reputable institute. Candidates with equivalent education or experience (minimum 1 year) in spa operations, product knowledge, or body treatments will also be considered. Product and treatment training may be required within the first 6 months if not already completed. Why Work at Elmwood Spa Competitive Compensation Comprehensive Health Benefits (medical, dental, and vision for full-time employees) Generous Staff Discounts on spa services, retail products, and restaurant meals Collaborative, Diverse, and Supportive Team Culture A Rewarding Environment that celebrates your achievements and professional growth Physical Requirements Frequent walking, standing, and occasional sitting throughout the day. Ability to climb short flights of stairs. Upper limb coordination for tasks such as computer use and demonstrating treatment techniques. Ability to lift/reach up to 10 kg and occasionally push/pull trolleys weighing up to 20 kg. Work environment includes frequent interaction with guests and staff, and regulated indoor climate conditions. Join us and help shape memorable wellness experiences in an environment that values care, professionalism, and excellence. Elmwood Spa and Elmspa recruits and selects the best-qualified candidates in accordance with our equal opportunity employment approach. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Responsibilities

The Spa Supervisor will provide daily support and guidance to spa care experts while ensuring exceptional guest experiences. Responsibilities include optimizing appointment schedules, resolving service-related challenges, and maintaining high service standards.