ADDITIONAL INFORMATION

Job Number25134106
Job CategorySpa
LocationSt. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY:

As a Spa Supervisor at ST Pancras London, you support the daily operations of the spa and leisure areas, including treatments, wellness facilities, the pool and gym. Working closely with the Spa Operations Manager, you help ensure a seamless guest experience, uphold five-star service standards, and assist in team coordination. You lead by example on the floor, support team training, and contribute to achieving operational and financial goals while maintaining a positive and professional spa environment.

Support the Spa Manager in overseeing daily operations to ensure a smooth and elevated guest experience.

• Supervise and motivate spa team members, providing guidance and support to maintain high service standards.
• Assist in training new staff and promoting ongoing development for team members.
• Ensure all guest interactions reflect a warm, professional, and brand-aligned approach.
• Respond to guest feedback efficiently, resolving concerns to ensure satisfaction and loyalty.
• Monitor appointment schedules, therapist availability, and treatment room readiness for optimal efficiency.
• Uphold all Health & Safety standards, including COSHH compliance and cleanliness protocols.
• Maintain spa presentation and ambiance, ensuring all areas are clean, stocked, and welcoming.
• Assist in managing product inventory, placing orders, and controlling usage to minimize waste.
• Deputise for Spa Operations Manager and in their absence.
• Act as Spa Duty Manager when required

Support the Spa Manager in overseeing daily operations to ensure a smooth and elevated guest experience.

• Supervise and motivate spa team members, providing guidance and support to maintain high service standards.
• Assist in training new staff and promoting ongoing development for team members.
• Ensure all guest interactions reflect a warm, professional, and brand-aligned approach.
• Respond to guest feedback efficiently, resolving concerns to ensure satisfaction and loyalty.
• Monitor appointment schedules, therapist availability, and treatment room readiness for optimal efficiency.
• Uphold all Health & Safety standards, including COSHH compliance and cleanliness protocols.
• Maintain spa presentation and ambiance, ensuring all areas are clean, stocked, and welcoming.
• Assist in managing product inventory, placing orders, and controlling usage to minimize waste.
• Deputise for Spa Operations Manager and in their absence.
• Act as Spa Duty Manager when required.

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand’s target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you