REQUIREMENTS:

• Previous experience in a spa, hospitality, or luxury customer-facing role
• Strong communication, organizational, and leadership skills
• Ability to multitask and remain calm under pressure
• Proficient in Microsoft Office and booking systems
• A passion for wellness and exceptional guest care

WHO WE ARE LOOKING FOR

A candidate with the ability to be professional and communicate courteously and effectively with guests and colleagues alike. Your enthusiasm will be infectious and will instil confidence in the services offered. It is these qualities that require your commitment and will set us apart at being a most caring and successful hotel.

We are looking for a service driven individual to join our five star Team. This is a fantastic opportunity to either begin or continue your career in one of the Leading Hotels of the World. Working with a professional and welcoming Team you will be part of creating Merrion Moments for our guests and colleagues with your main duties including:

• Lead, train, and support the Spa Reception team to deliver exceptional service
• Manage guest bookings and enquiries, ensuring accuracy and personalized communication
• Maintain a warm and professional front-of-house experience for all spa guests
• Oversee daily operations: payments, reports, therapist schedules, and membership management
• Ensure cleanliness and presentation of reception and retail areas
• Support stock control, rota planning, and administrative duties as directed
• Represent the spa at hotel meetings and liaise effectively with other departments
• Ensure compliance with all hotel policies, procedures, and grooming standards