REQUIREMENTS

• To have impeccable personal presentation at all times, highly groomed, polished appearance. Uniform, accessories, hair, make up (compulsory) in line with Spa standards.
• Carry out all treatments (after training as appropriate) on the Spa treatment menu adhering to procedures and standards specified. Please note that at least 50% of the Spa’s business is massage of various kinds including Deep Tissue Massage.
• Greet all guests by name, carry out consultation, discuss medical issues and guest priorities and expectations of the treatment.
• Respect guest’s privacy and confidentiality at all times.
• Give after treatment advice and make appropriate product recommendations to all treatment guests thereby generating retail revenue.
• Prepare treatment room in accordance with standards prior to every treatment and clean and tidy up after each treatment.
• Clean, tidy and ensure perfect presentation of treatment rooms, manicure/pedicure suite and preparation room. Perform cleaning duties as when required.
• Be fully conversant with the departmental standards and ensure that these are adhered to for every guest.
• Ensure use of professional products is appropriate for the treatment and not excessive in order to safeguard the cost of treatments target.
• Assist with stock taking when required.
• Attend treatment and product training courses as required.
• Participate in team meetings.
• Liaise closely with Receptionists regarding appointment schedules and changes to schedules.
• Take direction and instruction from Managers and Spa Receptionists to accommodate the needs of guests and to ensure the smooth running of the department.
• Communicate effectively with Spa Receptionists to ensure a seamless service is provided to guests and a professional image is maintained.
• Be flexible, expect changes to work schedules and adjustments to shifts to suit the needs of the guests.
• Be conversant with hotel policies regarding health and safety, fire and security.
• Assist with receptionist and spa attendant duties when required.

QUALIFICATIONS & DESIRABLES

· Fully qualified Therapist, preferably ITEC, CIDESCO, CIBTAC or equivalent
· Minimum NVQ Level 3
· Ideally a qualification in deep tissue massage
· Previous experience in a five star spa environment
· Attention to detail
· Excellent presentation standards
· Strong customer service skills

• Provide a consistently excellent and professional treatment service to guests, operating to our CORE and Forbes Standards, following procedures and protocols specified.
• Provide all guests with Home Care advice with a focus on product recommendation