Spa Therapist at Four Seasons Hotels Limited - Turkey

Malé, Maale, Maldives -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Massage Therapy, Facial Treatments, Body Treatments, Spa Reception, Upselling, Guest Relations, Product Knowledge, Reservations Software, Hospitality, Physiotherapy, Holistic Treatments, Customer Service

Industry

Hospitality

Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: The Four Seasons Resort Maldives at Landaa Giraavaru prides itself on the commitment to the Golden Rule philosophy “Treat Others as you Wish to be Treated” and strives to provide the best possible experience for both our guests and employees. Due to the importance that we place on our employees’ well-being, The Four Seasons has been listed in the FORTUNE Magazine as one of the “100 Best Companies to Work For” rankings ever since 1998. The Four Seasons Resort Maldives at Landaa Giraavaru has 103 spacious luxury villas, 4 Restaurants and 2 Bars combining innovative recreation with the raw natural beauty of the Baa Atoll, which is a UNESCO Biosphere Reserve. Whether it’s the jungle-based Antigravity YOGA or manta ray experiences or endless white beaches, the incredible setting of Landaa Giraavaru provides an amazing living environment. The Four Seasons Resort Maldives is currently looking for a Spa Therapist who shares our passion for excellence and is enthusiastic about creating memorable guest experiences. The Spa Therapist is part of a diverse and dynamic team which provides award winning service to our valued guests. This position reports to the Senior Director of Spa. A Maldivian work permit will be provided by the resort. About Us The Four Seasons Resort Maldives at Landaa Giraavaru prides itself on the commitment to the Golden Rule philosophy “Treat Others as you Wish to be Treated” and strives to provide the best possible experience for both our guests and employees. Due to the importance that we place on our employees’ well-being, The Four Seasons has been listed in the FORTUNE Magazine as one of the “100 Best Companies to Work For” rankings ever since 1998. The Four Seasons Resort Maldives at Landaa Giraavaru has 103 spacious luxury villas, 4 Restaurants and 2 Bars combining innovative recreation with the raw natural beauty of the Baa Atoll, which is a UNESCO Biosphere Reserve. Whether it’s the jungle-based Antigravity YOGA or manta ray experiences or endless white beaches, the incredible setting of Landaa Giraavaru provides an amazing living environment. Special Requirements Has 2 to 3 years of relevant experience in Spa therapy or Spa Reception Passed O-levels Possesses excellent English, math and psychometric abilities Possesses aptitude and upward mobility Technical education in physiotherapy, massage or holistic treatments is preferred Willing to conduct cross gender treatments Major Responsibilities Departmental - Treatments Provides professional treatments including massage, facial treatments and body treatments in a sensitive and personalized manner and following company standards and procedures; Determines guest needs and preferences by asking pertinent questions Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells treatments, packages and retail items in a sensitive and personalized manner Handles guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respects guest needs for privacy, takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur Has a thorough understanding of all services including benefits, indications & contraindications for each of the treatments; applies professional products safely and accurately Sets-up and maintains spa treatment rooms in an immaculate manner; maintains stocks of operating and guest supplies in the work areas Performs retail transactions Departmental - Reception Takes guest bookings for Spa services by voice or correspondence; processes bookings and issues confirmations to guests in an accurate and timely manner Possesses a high degree of product knowledge and relevant technical skills; Intuitively recommends and effectively upsells treatments, packages and retail items in a sensitive and personalized manner; Has a thorough understanding of all services including benefits, indications & contraindications for each of the treatments Maintains guest history records Conducts facility tours; Follows hotel's telephone etiquette Performs retail transactions Follow up on Engineering Requests Specific Responsibilities and Tasks Departmental Is proficient in the use of the reservations software Reads and update the daily log Identifies and reports facility maintenance issues and equipment related problems immediately to manager Prepare & serve spa drinks & maintain highest level of hygiene You may be employed with the intention of initially having you focused exclusively on Spa treatments or Spa Reception depending on your previous experience & natural ability. To progress to the next level of Supervisor you will need to be proficient in both spa treatments & spa reception at this level. What to expect from your workplace…You will: Be part of a cohesive team with a singular focus on creating memorable experiences for our guests and employees. Have the ability to demonstrate your unique personality and service style while fulfilling the brand standards of the Four Seasons. Have career growth opportunities both within Maldives and worldwide at other Four Seasons properties. Explore diving and snorkeling activities on the house. Earn complimentary rooms nights based on your service period with the Four Seasons. Be provided with a single fully furnished accommodation. Be provided with meals in Outlets and Employee Restaurant. Have the opportunity of staying fit by using our Gym & outdoor sports facilities. Free WIFI in all of the Resort.

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Responsibilities

Provide professional massage, facial, and body treatments while managing spa reception duties and guest bookings. Ensure high levels of guest satisfaction through personalized service and effective upselling of retail items and packages.