ADDITIONAL INFORMATION

Job Number25128073
Job CategorySpa
LocationThe Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000
SchedulePart Time
Located Remotely?N
Position Type Non-Management

ROLE OVERVIEW

The Heavenly Spa by Westin offers a tranquil retreat in the heart of Brisbane City. Immerse yourself in serenity with our relaxation pods, indulge in rejuvenating facials, soothing massages, and revitalizing body treatments—all thoughtfully designed to calm the mind and refresh the spirit. Extend your experience by enjoying our resort-style pool, steam room, and the convenience of complimentary valet parking.
Join our team as a Spa Therapist at the Heavenly Spa by Westin. In this role, you’ll provide guests with personalized sensory experiences, from indulgent massages and purifying facials to invigorating body therapies. With five treatment rooms, including two designed for couples, and a steam room, our spa is an oasis of calm within The Westin Brisbane.

KEY RESPONSIBILITIES

• Provide professional services, including massage, body treatments, nail care, waxing, and skincare, tailored to guests’ needs.
• Assess guest needs, inquire about contraindications, and evaluate skin condition to ensure the appropriateness of scheduled treatments.
• Offer personalized advice on proper skin, hair, or nail care and recommend home care regimens to maintain results.
• Promote and sell spa services and retail products with a balanced focus on service delivery and product sales (50/50 split).
• Prepare treatment rooms and workstations with necessary products, equipment, and supplies to ensure guest comfort and safety.
• Escort guests to and from treatment areas, ensuring a seamless and relaxing experience.
• Maintain cleanliness and hygiene by cleaning, maintaining, and sterilizing tools and work areas.
• Monitor and adhere to the daily schedule, managing time effectively to stay on track with appointments.
• Handle inappropriate guest behavior professionally by stopping service and notifying the supervisor or manager.
• Report accidents, injuries, and unsafe conditions to management promptly.
• Complete safety training and certifications as required and follow property-specific emergency procedures.