Spa Therapist at Minor International

Abu Dhabi, Abu Dhabi, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Massage Therapy, Skincare, Guest Relations, Hygiene, Safety, Communication, Teamwork, Training, Customer Service, Problem Solving, Time Management, Attention to Detail, Adaptability, Event Assistance, Service Standards, Equipment Maintenance

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description Operations To create the first positive impression to the guest by greeting them in a warm welcoming manner-by name addressed. To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual. To perform quality massage therapies and body treatments as prescribed in Standard Training Manual. To ensure that all equipment associated with service function at all time. To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests. To assist with demonstrations and events as required. To participate in a new training and refreshing program as required. Administration To update the Therapist Logbook. To complete all assignments stated by deadlines with the spa manager or supervisor’s guidelines. To respond to the change as indicated by the company. Policy & Procedure To have a complete understanding of and adhere to the company’s policy and procedures. To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, environmental health, and safety. To report for duty punctually and always wear the correct uniform with the name badge. To carry out the other duties as assigned by the management team. To establish good relationship and rapport with guests and colleagues. To ensure the cleanliness and hygiene in work areas Qualifications At least secondary graduated International Certificate in Massage Therapy Treatments and Skincare Previous 5* resort spa experience Well-groomed and high standard of personal hygiene Enthusiastic and willing to learn Spa experience is necessary Previous Experience with Hammam is an advantage Additional Information Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas. Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests. Assist in maintaining a highly motivated and well trained staff Open and close shift in accordance with Manager’s Checklist. Train, maintain and enforce all Anantara Service Standards Properly execute revenue and check control procedures on shift Maintain a safe and sanitary work environment for all Associates and guests Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks) Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise. Be on the floor during entire meal period and ensure adequate coverage Ensure that only a quality product is being served Maintain proper Associate uniform standards Manage an effective repair and maintenance program through the use of work orders, inspections, etc. Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.) Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction. Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy Identify and recommend incentive programs, new ideas, and methods of operation Company Location: Anantara Santorini Abu Dhabi Retreat

Responsibilities

The Spa Therapist is responsible for providing quality massage therapies and body treatments while ensuring a warm and welcoming atmosphere for guests. They must maintain cleanliness and hygiene in work areas and adhere to company policies and procedures.