Spa Trainer at InterContinental Chiang Mai The Mae Ping at IHG Career

Chiang Mai City Municipality, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spa Therapies, Wellness Treatments, Training, Coaching, Leadership, Team Supervision, Guest Focus, Attention To Detail, Quality Standards, Communication, Interpersonal Skills, Treatment Techniques, Service Rituals, Product Knowledge, Skill Assessment, Operational Supervision

Industry

Hospitality

Description

KEY RESPONSIBILITIES TRAINING & DEVELOPMENT * Design and conduct training programs for all spa therapists, including treatment techniques, service rituals, and product knowledge. * Ensure all therapists are certified and competent in delivering spa treatments to brand standards. * Conduct regular skill assessments, refresher training, and performance evaluations. * Train new hires during onboarding and ensure smooth integration into the team. * Keep updated with global wellness trends and introduce new techniques and treatments. OPERATIONAL SUPERVISION * Supervise daily spa operations and ensure smooth service flow. * Monitor therapist performance, grooming, and professional conduct. * Support scheduling, therapist allocation, and treatment room readiness. * Ensure all treatment protocols are followed consistently. GUEST EXPERIENCE * Ensure personalized guest consultations and treatment recommendations. * Handle guest feedback professionally and take corrective actions when necessary. * Maintain high service standards that reflect luxury wellness experiences. * Engage with VIP guests and support special wellness programs or packages. QUALITY & HYGIENE STANDARDS * Ensure strict adherence to hygiene, sanitation, and safety standards in all spa areas. * Monitor cleanliness of treatment rooms, equipment, and spa facilities. * Ensure proper use, storage, and handling of spa products and tools. PRODUCT & RETAIL SUPPORT * Train therapists on spa retail products and upselling techniques. * Support retail sales initiatives and monitor performance. * Ensure proper inventory handling and product knowledge across the team. -------------------------------------------------------------------------------- KEY COMPETENCIES * Strong expertise in spa therapies and wellness treatments * Training and coaching skills * Leadership and team supervision * Guest-focused mindset * Attention to detail and quality standards * Communication and interpersonal skills -------------------------------------------------------------------------------- QUALIFICATIONS & EXPERIENCE * Diploma or certification in Spa Therapy, Wellness, or related field * Minimum 3–5 years of experience as a Spa Therapist, with at least 1–2 years in a supervisory or training role * Strong knowledge of massage techniques, body treatments, and wellness practices * Experience in luxury hotel or resort spa preferred * Good command of English (Thai required)

Responsibilities

The Spa Trainer is primarily responsible for designing and conducting comprehensive training programs for all spa therapists covering techniques, service rituals, and product knowledge to ensure brand standard compliance. Additionally, this role involves supervising daily spa operations, monitoring therapist performance, and maintaining high standards of quality and hygiene across all spa facilities.