Spa, Wellness & Entertainment Manager at Accor

Rio de Janeiro, Southeast, Brazil -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spa Management, Wellness Strategy, Financial Budgeting, Revenue Management, Team Leadership, Operational Setup, Guest Experience Management, Marketing Strategy, KPI Monitoring, Health and Safety Compliance, Staff Recruitment, Inventory Management

Industry

Hospitality

Description

Company Description Our Brand / Sofitel Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury. Our Hotel / Sofitel Rio de Janeiro Ipanema A landmark for Sofitel in the Americas, Sofitel Rio de Janeiro Ipanema re-emerges as a revitalized beachfront icon where French elegance meets the vibrant Carioca lifestyle. Designed as a sanctuary of art, craftsmanship, and sensory experiences, the hotel sets a new benchmark for luxury hospitality in Rio de Janeiro. The property features 172 rooms and suites with the signature Sofitel MyBed, refined art-filled interiors, and sweeping views of Two Brothers Hill. Guests enjoy elevated dining at the 22nd-floor Chef’s Table, a rooftop infinity pool, wellness spa, Beach Club, and the exclusive Club Millésime lounge for personalized service and private check-in. Job Description We are seeking a passionate and results-driven Spa & Wellness Manager to support the pre-opening of the Spa & Wellness division at Sofitel Ipanema, including spa implementation, operational setup, and process structuring, in preparation for full operations. Adhere to Spa Policies and Standard Operating Procedures at all times; Act as a Wellness Ambassador for the hotel, representing the brand values and Accor standards with colleagues, guests, and external stakeholders while maintaining a professional appearance; Promote colleague wellness initiatives in partnership with People & Culture teams; Manage the daily operations, efficiency, and overall performance of the spa and wellness facilities; Maintain effective communication and colleague welfare practices for both existing and new team members; Develop and implement strategic initiatives to promote spa, wellness, and well-being offerings within the hotel and local market; Maintain strong knowledge of competitors, including products, pricing, promotions, and sales strategies; Support all additional operational responsibilities assigned by hotel management while protecting hotel assets and property. Administrative Responsibilities Assist with budgeting, forecasting, financial analysis, and profitability management for wellness departments; Monitor operational costs, payroll approvals, inventory systems, productivity reports, and purchase requisitions; Review invoices, control labor and supply costs, and ensure revenue targets are achieved; Coordinate maintenance and service agreements for spa equipment in partnership with Engineering teams; Prepare and submit operational and performance reports to hotel and corporate teams. Strategy, Marketing & Revenue Management Lead the implementation of annual wellness and marketing strategies, including social media, digital campaigns, events, and retreats; Develop pricing structures for treatments and retail products according to market conditions and hotel revenue strategies; Ensure all marketing materials and communications follow brand guidelines; Establish and monitor KPI goals aligned with revenue expectations and revenue management practices; Participate in weekly revenue meetings to identify new business opportunities within the hotel and local community. Guest Experience & Operational Excellence Ensure guest preferences and special requests are accommodated to the highest standards possible; Conduct regular facility and treatment audits to maintain brand standards and service quality; Oversee daily operations and support teams in delivering exceptional guest experiences; Ensure all wellness facilities maintain high standards of cleanliness, hygiene, and operational excellence. Team Leadership Lead regular departmental communication, team meetings, recognition, and motivation initiatives; Support onboarding, cross-training, recruitment, development, and performance management for wellness teams; Attend daily hotel briefings and maintain strong collaboration with all hotel departments; Ensure compliance with the Accor Code of Ethics and company policies. Health, Hygiene & Safety Ensure compliance with all health, safety, hygiene, and emergency procedures across wellness facilities; Identify and address operational hazards and maintenance issues immediately; Maintain a safe environment for guests, colleagues, and hotel property; Handle emergency situations with professionalism, urgency, and discretion. Qualifications Bachelor’s Degree completed is required; Fluency in English and Portuguese is required; Minimum of 3 years’ experience in a management or supervisory position in a spa, leisure, wellness, or related field; Previous experience in spa therapy, recreation, or fitness is recommended; Previous experience in luxury hotels or pre-opening, with a strong background in financial budgeting and forecasting; Acting as an ambassador for well-being, with a personal interest and lifestyle approach to wellness. Job-Category: Wellness & Recreation Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Lead the pre-opening and daily operations of the Spa & Wellness division, ensuring adherence to brand standards and operational excellence. Manage financial budgeting, marketing strategies, and team leadership to drive revenue and guest satisfaction.