Spa & Wellness Manager at Accor

Noosa Heads, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spa Management, Wellness Experience, Operational Excellence, Team Leadership, Budget Management, Commercial Acumen, Guest Satisfaction, Health And Safety Compliance, Training And Development, Collaboration, Innovation, Personalized Guest Experiences, Luxury Hospitality, Attention To Detail, Performance Metrics Analysis, Continuous Improvement

Industry

Hospitality

Description

Company Description Welcome to Elysium Noosa Resort, an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations. Following an extensive enhancement program, Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast. Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay. Job Description The Spa & Wellness Manager is responsible for curating, leading, and delivering an exceptional, holistic spa and wellness experience aligned with the resort’s luxury positioning and brand values. This role oversees spa operations and supports wellness suites, movement, mindfulness, guest programs, and practitioner teams - ensuring seamless integration, operational excellence, and elevated guest satisfaction. The Spa & Wellness Manager reports directly to the Spa & Wellness Director and oversees day-to-day operations. They are both an industry leader and a hands-on ambassador for wellbeing, responsible for innovation, team culture, and revenue performance. Key Responsibilities: Lead and deliver exceptional, luxury-led spa & wellness experiences, including retreats, workshops, and personalised guest journeys Oversee day-to-day spa and wellness operations, ensuring premium standards of presentation, safety, compliance, and facility maintenance Collaborate cross-departmentally to integrate wellness seamlessly into the overall guest experience Recruit, train, and lead a high-performing Spa & Wellness team, fostering a culture of professionalism, care, and continuous improvement Manage treatment menus, scheduling, utilisation, budgets, payroll, and cost controls to drive commercial performance Drive revenue growth through optimised treatments, retail, packages, partnerships, and targeted wellness offerings Uphold and evolve the resort’s wellness brand while ensuring full compliance with health, safety, and regulatory requirements Qualifications Minimum of 2 years’ spa management experience, ideally within a luxury or premium international hotel environment Diploma in Beauty Therapy and/or Massage Therapy Health Science background or related discipline Proven ability to drive operational excellence, optimize performance, and implement effective business strategies aligned with Accor brand standards Strong leadership and coaching capabilities with a hands-on, collaborative approach that embodies Accor’s Heartist® values Excellent commercial acumen, with the ability to analyze performance metrics, manage budgets, and make sound, data-driven decisions A genuine passion for luxury hospitality, wellness innovation, and delivering memorable, personalized guest experiences High personal integrity, adaptability, and flexibility to work a 7-day rotating roster as operationally required Additional Information 30% discount on food and beverage at Accor properties worldwide Generous accommodation discounts across 4,500+ properties in over 110 countries Career mobility across Accor’s global brand portfolio Ongoing training and professional development opportunities A strong commitment to diversity and inclusion, with a focus on promoting diverse talent Job-Category: Wellness & Recreation Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Spa & Wellness Manager is responsible for leading and delivering luxury spa and wellness experiences while overseeing day-to-day operations. They ensure operational excellence and elevated guest satisfaction through collaboration and innovation.