SPA & WELLNESS MANAGER - REGENT PHU QUOC at IHG Career

Phú Quốc, An Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Coaching, Performance Management, Teamwork, Budgeting, Revenue Management, Expense Control, Profitability Improvement, Guest Experience, Service Standards, Brand Ambassadorship, Compliance, Risk Management, Operational Auditing, Trend Analysis, Coordination

Industry

Hospitality

Description

1. People Direct/Manage everyday activity, plan and assign work ensuring sufficient cover for all areas. Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues Train colleagues to make sure they deliver with compliance and to the standards we expect. Drive a great working environment for teams to thrive - linking up the team to different departments to create sense of one team. Promote teamwork and quality service through daily communication and coordination with other departments. Recommend or initiate any HR elated actions where needed. 2. Financial Leads in creating and achieving the department’s annual budget and departmental goals/KPOs Monitors revenue and manage expenses. Ensures adherence on revenue maximization practices and minimizing of expenditures Continuously seek new revenue streams and improvement of profitability. Conduct periodic spa operational self-audit to ensure alignment on accounting standards. 3. Guest Experience Ensure spa facility is ready to receive guest every single time. Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure. You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience. Analyze guest data and seeks ways to address needs and improve guest loyalty You consistently exhibit brand ambassador qualities and practices including physical presentation and actions. 4. Responsible Business Conduct periodic spa brand self-audit to ensure alignment on standards and keeping up with trends and competitors. Ensure full participation and observance of Fire, Life, Safety standards, risk measurements, compliance to brand standards and best practices in reducing carbon footprints Ensure observance of accounting practices Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Responsibilities

The manager will direct daily spa and wellness operations, focusing on team development, performance improvement through coaching, and ensuring sufficient staffing coverage across all areas. Key duties also involve leading financial performance by achieving budgets, monitoring revenue, managing expenses, and continuously seeking profitability improvements.