Space Development Agency (SDA) NOC Technician IV at LightGrid LLC

Ogden, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Ticket Management, Network Monitoring, Fault Analysis, Incident Correlation, Root Cause Isolation, Fault Correction, Service Restoration, SLA Management, Situational Awareness, Incident Escalation, Training Support, Technical Advice, Routers, Switches, Juniper

Industry

Defense & Space

Description

Description LightGrid is looking for Space Development Agency (SDA) NOC Technician to work in Ogden, Utah. Must have an Actice DoD SECRET Clearance and be open to rotating shifts. Responsible for assisting with the following duties: •Create and update tickets utilizing Service Now. •Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern •Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. •Incident Correlation and Fault Analysis: o Proactively analyze alarms o Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information o Identifying the fault condition and its impacts o Isolating root causes o Coordinating correction of fault situations regardless of the fault in the infrastructure. o Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution. •Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. •Incident Analysis (Fault Isolation): o Support the fault isolation process o Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs o Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. o Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment •Support all customers to include providing global situational awareness support. •Fault Correction: o Correct/replace faulty network elements, coordinating with other service providers as necessary. •Verify that service has been restored upon resolution of all customer-initiated tickets. •Network/Service Restoration: o Restore networks and service to full operation o Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. o Identify failures that are attributable to a different causes and impacts o Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs). o Reroute routine circuits within 24 hours of notification o Documenting reroute in the configuration management database (CMDB). o Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. •Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support •Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. •Works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities. •Incident Escalation: o Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. •Record, assess, track, and monitor incident tickets escalated to operational infrastructure. •Demonstrate knowledge of training, standard operating procedures, and tools within O&M. •Evaluates and provides feedback for training, standard operating procedures, and tools. •Assist in monitoring training Network controllers within O&M. •Assist in training junior-level Network controllers within O&M. •Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN. •Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues. •Demonstrates comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas. •Provide advanced level technical support of the DISN customer. •Independently works on projects or assignments for future operations within O&M and impacting the DISN •Resolve multi-layer complex issues that cross several NOC or domain within O&M •Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Requirements Basic Qualifications: •Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date. •Ability to work in a 24/7 operation. •Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. •Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching. •General understanding of network topologies, both transport and IP. •Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance. Required Education & Experience: •High school and 3-5 years of experience

Responsibilities

The technician will be responsible for monitoring network events in real-time, triaging and managing the ticket queue using ServiceNow, and performing detailed fault analysis to isolate and resolve alarms across various infrastructure components. Key duties also involve coordinating service restoration, documenting changes in the CMDB, and providing Tier 1/Tier 2 support on a 24/7/365 basis.