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Spanish Bilingual Customer Service Representative at FGC+
Davao City, Davao Region, Philippines -
Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Bilingual, Customer Service, Spanish, Inbound Calls, Outbound Calls, Email Communication, Text Communication, Scheduling, Customer Assistance, Account Updates, Tax Receipts, Verbal Communication, Written Communication

Industry

Outsourcing and Offshoring Consulting

Description
About the Job: The Customer Service Representative is responsible for taking calls with donors regarding pick-ups, tax receipts, and follow-ups What You'll Do: Takes inbound donation and inquiry calls Does outbound calls/emails/texts for donation follow-ups Schedules pick-ups between Towers and Donors Engages in customer service/ offers assistance for existing Donors (eg. send tax receipts/vacation vouchers, update accounts, etc.) What You'll Bring: Bachelor’s Degree or any related degree Has BPO experience with sales Excellent verbal and written communication skills in the English language is required Conversational Spanish What we have to offer: A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands. A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally A market competitive total compensation/rewards package including: Day 1 HMO Competitive pay including incentives and generous allowances Payment of all statutory government benefits 25 days of annual paid leave some days are convertible to cash 13th month pay Onsite medical support Employee Engagement Events Employee Referral Program Skills, training for personal and professional development A million possibilities are waiting to be ignited. Click "Apply Now"!
Responsibilities
The Customer Service Representative handles inbound calls from donors regarding pickups, tax receipts, and follow-ups, and also performs outbound calls, emails, and texts for follow-ups. Responsibilities include scheduling pickups and providing customer service assistance such as sending tax receipts or updating accounts.