Spanish Bilingual Customer Support Representative - ZR_29451_JOB at BruntWork

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Communication, Customer Service, Attention To Detail, Data Entry, Professional Phone Manner, Independent Work, VoIP Software, Cloud-Based Systems

Industry

Staffing and Recruiting

Description

This is a remote position. Bilingual Customer Support Representative – Insurance Services | Remote | Immediate Start Role Name: Bilingual Customer Support Representative Schedule: 40 hours per week; Monday through Friday, 8:30 AM to 5:30 PM Eastern Time with one hour of unpaid break Client Timezone: Eastern Time You'll be the primary point of contact for a diverse client base, where 70% of interactions happen in Spanish. This role puts you at the center of customer relationships, ensuring every caller receives professional, accurate service while supporting the agency's daily operations. You'll work with established processes and templates, making an immediate impact on customer satisfaction while building valuable insurance industry experience in a supportive remote environment. Responsibilities: Handle incoming calls and provide professional customer service in both Spanish and English Take detailed, accurate messages and verify customer information using proper protocols Process certificates of insurance requests using established templates and procedures Perform data entry tasks related to customer accounts and insurance documentation Follow established scripts and quality standards for consistent service delivery Double-check all customer details for accuracy, including phone numbers and contact information Route customer inquiries appropriately within the agency structure Support administrative tasks related to insurance operations and client management Requirements Fluent bilingual communication skills in Spanish and English (required) Professional phone manner with strong customer service orientation Attention to detail for accurate data entry and message documentation Ability to work independently in a remote environment with reliable internet Bonus if you have call center experience or familiarity with phonetic alphabet It helps if you're comfortable learning VoIP software and cloud-based systems Independent Contractor Perks: HMO Coverage for eligible locations Permanent work-from-home Immediate hiring Steady freelance job ZR_29451_JOB

Responsibilities

Handle incoming calls and provide professional customer service in both Spanish and English. Support administrative tasks related to insurance operations and client management.