DESCRIPTION

Bilingual Medical Receptionist (English/Spanish) is responsible for managing the front desk, scheduling appointments, verifying insurance, and assisting patients with medical inquiries, all while providing exceptional customer service and translating between English and Spanish.

Qualifications:

• At least 6 months in the BPO supporting both English and Spanish speaking callers
• Previous experience in healthcare programs preferred.
• Experience with electronic health records (EHR) systems.
• Excellent communication, organizational, and multitasking skills.
• Strong customer service orientation and problem-solving abilities

Responsibilities

• Collect complete Patient’s demographic information; full name, address, email, phone numbers, and complete insurance information; ID/policy number, guarantor information
• Verify patients preferred pharmacy and imaging, in qucikview
• Verify patients demographics, and insurance info during every call
• Make reminder calls for appointments.
• Call patients for follow up appointments
• Collect on all copays, outstanding balances
• Call to remind patients of outstanding balances Remind patients of any upcoming appointments and or collect balances before ending every call
• Review scheduling guidelines and schedule notes before scheduling appointments.
• Collecting complete messages and sending them to appropriate medical team.

Qualifications:

• At least 6 months in the BPO supporting both English and Spanish speaking callers
• Previous experience in healthcare programs preferred.
• Experience with electronic health records (EHR) systems.
• Excellent communication, organizational, and multitasking skills.
• Strong customer service orientation and problem-solving abilities.