Spanish Bilingual Medical Virtual Assistant at Virtual Rockstar

Perímetro Urbano Barranquilla, Atlántico, Colombia -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Communication Skills, Time Management, Organization, Detail-Oriented, HIPAA Compliance, Call Handling, Patient Communication, Appointment Coordination, Administrative Support, Microsoft Office, QEMR, Nextiva Phone System

Industry

Medical Practices

Description

This is a remote position. Virtual Rockstar is hiring a Spanish Bilingual Medical Virtual Assistant on behalf of a US-based industrial rehabilitation and physical therapy practice. The Bilingual Medical Virtual Assistant will support front office operations by handling call greeting and routing, appointment reminder calls, patient communication, and administrative coordination. This role is designed to improve patient experience, reduce call volume for onsite staff, and ensure smooth daily clinic operations. About Our Client Our client is a mission-driven rehabilitation and therapy organization committed to injury prevention, quality care, and community impact. They serve working professionals and organizations through evidence-based therapy and return-to-work programs, while maintaining a strong people-first culture. Their team values excellence, growth, integrity, impact, and gratitude, and they are looking for a Virtual Assistant who aligns with these values and delivers exceptional customer service in every interaction. Responsibilities Call Handling & Patient Communication Professionally greet incoming calls and route calls to the appropriate department or staff member Conduct patient appointment reminder calls Handle call routing when patients request to reschedule appointments Respond to basic patient inquiries with professionalism and empathy, and logging all communications Ensure patient privacy and confidentiality at all times Administrative & Clinical Support Request patient diagnostic results from physician offices as needed Record meeting minutes during internal meetings when requested Support clinic staff with administrative follow-ups related to patient care Maintain accurate documentation and communication logs Scheduling & Coordination Assist with appointment coordination and schedule updates Work closely with internal teams to ensure smooth daily workflows Escalate urgent or complex issues to the appropriate team members Tools & Systems Used QEMR Microsoft Office products Nextiva phone system Email and internal communication tools Requirements Prior experience as a Medical Virtual Assistant, medical receptionist, or healthcare administrative professional Excellent customer service and communication skills Strong phone presence with clear, professional English Must be bilingual Honest and reliable with time management and availability Highly organized, detail-oriented, and dependable Ability to maintain HIPAA compliance and patient confidentiality Must be able to work Mountain Time (MST) hours (8:00am to 5:00pm) Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the globe.

Responsibilities

The Bilingual Medical Virtual Assistant will handle call greeting and routing, appointment reminder calls, and patient communication. This role aims to improve patient experience and ensure smooth daily clinic operations.