Do you champion fashion, fragrance, and beauty? Are you passionate about making sure that customers’ needs are met? Then look no further! We have an opportunity working within our dynamic outsource contact center playing a crucial part in maintaining the highest standards of customer service and experience.
At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help contribute to our delivery of superior consumer service on behalf of our valued client Puig.
As a luxury fashion, fragrance, and beauty company with a portfolio of prestigious brands such as Carolina Herrera, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Nina Ricci, Penhaligon’s, L’Artisan Parfumeur, and many more, Puig values outstanding service that matches the quality of their products.

EDUCATION/STUDIES:

(Not essential, but beneficial)

• Graduated from the Fashion Retail Academy
• Communication Fields, such as Marketing/PR/Advertising
• Make-up Artists
• Qualifications in Dermatology or Skincare

MINIMUM SPEED REQUIREMENTS:

Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 MBps
UPLOAD Mbps Minimum 5Mbps

• Have a ‘can do’ attitude
• The first point of contact for all customer queries
• Brand ambassador for your client
• Provide outstanding customer service across telephone, social media, webchat and email
• Make sure the customer is at the heart of every conversation