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Spanish Customer Care for Digital Banking Solutions | Work & Live from at Mercier Consultancy Group

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spanish Fluency, English Proficiency, Customer Support, Problem Solving, CRM Software, Communication Skills, Digital Banking, Complaint Resolution

Industry

Business Consulting and Services

Description

Are you a Spanish speaker, and ready to experience the life abroad? At Mercier Consultancy, we're on the search for driven, customer-oriented Spanish-speaking Customer Care Representatives to join a leading provider of digital banking solutions in Greece. You'll be the first point of contact for customers, delivering exceptional support, resolving inquiries with professionalism, and helping users get the most out of innovative digital banking services. If you're eager to combine international work experience with an exciting Mediterranean lifestyle, we've got you covered with a fully paid relocation package, making your move to Greece smooth and stress-free while you build your career in a dynamic, multicultural environment. Key Responsibilities Handle customer inquiries for Spanish speaking customers. Resolve complaints professionally to maintain high customer satisfaction. Accurately document all customer interactions in the CRM system. Collaborate with internal teams to improve product support and customer service processes. Native-level fluency in Norwegian (both written and spoken) is essential. A minimum English proficiency of B2 is required. Strong communication and problem-solving skills. Comfortable using computers and willing to learn new software tools. Ability to work in a team-oriented environment. Willingness to relocate and live in Greece. Competitive Monthly Salary, 2 Extra Salaries per year, Monthly Performance Bonus, Fully Paid Relocation Package, Continuous support during and before your relocation to Greece, Fully Paid Training, Positive international environment, Health Insurance, And Much More!

Responsibilities

Act as the first point of contact for Spanish-speaking customers to resolve inquiries and complaints regarding digital banking services. Document all interactions in the CRM system and collaborate with internal teams to improve service processes.