Spanish Language Specialist at Miray Holdings

Madison Heights, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spanish Fluency, English Fluency, Medical Translation, Communication, Appointment Scheduling, Patient Interaction, Team Collaboration, Cultural Sensitivity, Office Equipment Proficiency, MS Office Knowledge, Customer Service, Problem Solving, Documentation Assistance, Resource Management, Professionalism, Integrity, Respect

Industry

Description

Job Details Job Location: Madison Heights, VA 24572 General Position Summary: The Spanish Language Specialist (SLS) serves as a vital link between Johnson Health Center and the local Hispanic community. The SLS functions as an interpreter between the Hispanic community and JHC to ensure the integrity and continuity of care across JHC services. Essential Duties and Responsibilities: 1. Interprets in-person, telephonically, and electronically to facilitate communication with Spanish-speaking patients. 2. Communicates with patients in a courteous and professional manner in face-to-face encounters and via the telephone. 3. Schedules appointments and verifies all demographic information and insurance. 4. Interviews, evaluates, and follows up with the patient and/or family to determine the patient fee scale, as necessary. 5. Assists Spanish-speaking patients in completing paperwork. 6. Works with multiple JHC departments to communicate medical results, appointments, referrals, etc. 7. Maintains a resource file of available social service agencies and Spanish-speaking assistance providers in the community to refer patients in the future. 8. Physical attendance is an essential element of the job and necessary to perform the essential functions of the job. 9. Performs related duties as assigned by supervisor, including, but not limited to, JHC-hosted events, fundraisers, and specific patient demographic outreach. Other Functions: 1. Ability to work effectively with all levels of administrative and professional personnel and to collaborate with a team to creatively anticipate and solve challenges. 2. Staff members will abide by the Code of Conduct as documented in the Corporate Compliance Manual. 3. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission. 4. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve. 5. Management may modify, add, or remove any job functions as necessary, or as changing organizational needs require. 6. Must have adequate transportation, as interpreting at multiple offices is required. JHC Core Values: Staff members must actively demonstrate dedication and commitment to the core values of JHC. 1. Respect – We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people’s differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice. 2. Integrity – We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions. 3. Excellence – We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement. 4. Innovation – We value creativity, flexibility, and continuous improvement efforts. We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures. 5. Teamwork – We understand that teamwork is the essence of our ability to succeed. We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience. Physical Demand and Working Environment: Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. Numerous hours of constant computer usage. OSHA low-risk position. Qualifications Must be able to speak and write fluently in Spanish and English. High School diploma or equivalent. Certified medical translator preferred. If not currently certified, then must obtain certification within 6 months of employment. Working knowledge of MS Office products and the ability to learn other computer-related applications, such as electronic medical records. Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine. Must be able to excel in a team-oriented setting and promote the core values of Johnson Health Center. Ability to communicate in a positive, cheerful manner with all patients, staff, and vendors. Must have a valid driver’s license and reliable insured transportation required.

Responsibilities

The Spanish Language Specialist interprets for Spanish-speaking patients to facilitate communication with healthcare providers. They also assist with scheduling appointments and ensuring proper documentation is completed.