Spanish Speaking Customer Agent - Work In Greece - Fully Paid Relocation Pa at Mercier Consultancy Group

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spanish Proficiency, English Proficiency, Customer Support, CRM Software, Conflict Resolution, Communication Skills, Interpersonal Skills, Data Integrity, Problem Solving, Time Management

Industry

Business Consulting and Services

Description

Spanish Speaking Customer Service AgentAbout Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a strong footprint across the European market and a deep specialisation in Customer Support Services, we pride ourselves on delivering staffing solutions that are both strategic and human-centred. At Mercier Consultancy Group, we don't just place candidates — we build careers and transform professional futures. Job Overview We are actively seeking a talented and motivated Spanish Speaking Customer Service Agent to join a dynamic and growing Customer Support Services team based remotely within Greece. This is an outstanding opportunity for fluent Spanish speakers looking to advance their careers in the customer support industry while enjoying the unparalleled lifestyle that Greece has to offer. If you are passionate about delivering exceptional customer experiences and are searching for Spanish-speaking jobs with real growth potential, this Spanish Speaking Customer Service Agent position in Greece could be the perfect next step in your professional journey. Key Responsibilities Provide high-quality, professional customer support to Spanish-speaking clients via phone, email, and live chat channels, ensuring every interaction meets the highest service standards. Accurately diagnose customer issues, queries, and complaints, and deliver timely, effective resolutions in line with company policies and service level agreements. Maintain thorough and precise records of all customer interactions using the company's CRM platform, ensuring complete data integrity and traceability. Collaborate closely with internal teams and escalation departments within the Customer Support Services environment to resolve complex or sensitive customer cases efficiently. Proactively identify opportunities to improve the customer experience and relay constructive feedback to team leaders and quality assurance personnel. Meet and consistently exceed individual and team performance KPIs, including customer satisfaction scores, response times, and first-contact resolution rates. Stay up to date with product and service knowledge, participating actively in training sessions and team briefings to ensure the accuracy of information provided to customers. Uphold the brand values and service ethos of the client organization at all times, serving as a trusted ambassador for their Spanish-speaking customer base. Native or fluent Spanish language proficiency, both spoken and written, is essential for this role — this is a non-negotiable requirement for all applicants. Valid EU passport or EU citizenship is mandatory to be eligible for this position. A solid working knowledge of English is required for internal communication and training purposes within our Customer Support Services environment. Previous experience in a customer service, contact center, or client-facing support role is highly advantageous, though motivated candidates with strong interpersonal skills are encouraged to apply. Excellent communication skills — verbal and written — combined with a genuine commitment to delivering outstanding customer experiences. Comfortable working in a remote setting with a reliable internet connection, a professional workspace, and the self-discipline to thrive independently within a structured team environment. What We Offer Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services industry. Fully Paid Training provided from day one, equipping you with all the tools and knowledge needed to excel in this role. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation — to make your move to Greece as seamless as possible. Monthly Performance Bonus rewarding your hard work, dedication, and results. 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing outstanding financial security beyond the norm. And Much More, including ongoing career development opportunities, a supportive multicultural team environment, and access to the full suite of Mercier Consultancy Group's employee benefits. Life in Greece Greece is one of Europe's most beloved and vibrant destinations, offering a lifestyle that effortlessly blends ancient history with modern dynamism. From the sun-drenched islands of the Aegean to the cosmopolitan energy of Athens, Greece offers over 250 days of sunshine per year, breathtaking natural landscapes, and a culture steeped in warmth, hospitality, and tradition. Whether you are exploring world-famous archaeological sites, relaxing on pristine beaches, or immersing yourself in the thriving arts and music scene, life in Greece is rich, fulfilling, and deeply inspiring — making it one of the most desirable locations for Jobs in Greece and international professionals alike. Beyond its natural beauty, Greece boasts an excellent quality of life with a relatively low cost of living compared to many Western European capitals, making your salary go further and your lifestyle feel richer. The food culture in Greece is legendary — think fresh Mediterranean cuisine, local tavernas, and vibrant food markets that celebrate seasonal, healthy eating. For Spanish-speaking professionals considering a move abroad, Greece represents an exceptional opportunity to grow professionally while enjoying one of the most rewarding personal lifestyle experiences in all of Europe. With the rise of remote work, exploring Spanish-speaking jobs and specifically the Spanish Speaking Customer Service Agent position in Greece has never been more accessible or more appealing. How to Apply Are you ready to take the next step in your career and embrace an extraordinary professional and personal adventure? If you are a fluent Spanish speaker eager to thrive in a premium Customer Support Services environment and build a meaningful career through one of the most exciting Jobs in Greece available today, we want to hear from you. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch with you shortly. We look forward to welcoming you to our growing family of multilingual professionals across Europe. Your future starts here — with Mercier Consultancy Group.

Responsibilities

Provide high-quality professional support to Spanish-speaking clients via phone, email, and live chat. Diagnose customer issues and maintain precise records within the company's CRM platform to ensure effective resolution.