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Spanish-Speaking Customer Expert for Car Sharing - Work In Greece at Mercier Consultancy

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spanish, Customer Service, Communication, Interpersonal Skills, CRM Systems, Problem-solving, Technical Support, Digital Communication, Time Management, Teamwork

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking a passionate Spanish-Speaking Customer Expert to join our team in Greece, specializing in car sharing services. This role offers a fantastic opportunity to provide dedicated customer support to Spanish-speaking clients within the dynamic and growing shared mobility sector. If you have a customer-focused mindset and enjoy working in a fast-paced environment, this position is for you. Key Responsibilities Provide exceptional customer service in Spanish via phone, email, and chat for car sharing customers. Assist customers with inquiries related to bookings, vehicle use, payment, and technical support. Handle and resolve customer complaints and issues efficiently to ensure customer satisfaction. Maintain accurate documentation of customer interactions and update the CRM system accordingly. Work collaboratively with internal teams to improve customer experience and service delivery. Stay informed about car sharing products, policies, and industry trends to offer accurate information. Fluency in Spanish (both written and spoken) is essential; English proficiency is advantageous. Experience in customer service, preferably within mobility, transport, or car sharing industries. Excellent communication and interpersonal skills with a client-focused approach. Ability to handle multiple tasks efficiently in a fast-paced and dynamic environment. Familiarity with CRM systems and digital communication platforms is preferred. Strong problem-solving skills with attention to detail. Flexible, proactive, and able to work independently and as part of a team. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Monthly Performance Bonus Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide exceptional customer support in Spanish via phone, email, and chat regarding bookings, payments, and technical issues. Maintain accurate CRM records and collaborate with internal teams to enhance service delivery.