Spanish Speaking Customer Service Agent - Work In Athens, Greece at Mercier Consultancy

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spanish Fluency, English Proficiency, Customer Support, Content Moderation, CRM Systems, Digital Literacy, Communication Skills, Conflict Resolution, Technical Support, Social Media Management

Industry

Business Consulting and Services

Description

Spanish Speaking Customer ServiceAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most trusted and respected international recruitment and BPO firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of candidates in rewarding roles throughout Europe, we are committed to delivering a seamless, supportive, and transparent recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a lifestyle you love. Job Overview Mercier Consultancy Group is currently seeking a passionate and professionally driven individual to fill a Spanish Speaking Customer Service position in Greece, based on-site in the vibrant city of Athens. This is a fantastic opportunity for fluent or native Spanish speakers to launch or advance their career within the fast-paced and ever-evolving Social Media industry. If you are searching for exciting Spanish-speaking jobs that combine professional growth with an extraordinary Mediterranean lifestyle, this role is your perfect match — making it one of the most compelling jobs in Greece available today. Key Responsibilities Deliver outstanding customer support to Spanish-speaking users of a leading Social Media platform, responding to inquiries via chat, email, and phone in a timely and professional manner. Assist users with account-related issues, platform navigation, content settings, and general Social Media platform functionality. Review and moderate user-generated content in accordance with community guidelines and Social Media platform policies, ensuring a safe and positive online environment. Identify, escalate, and document complex or sensitive cases related to Social Media content violations, privacy concerns, or account security issues. Provide accurate information and tailored guidance to users regarding platform features, policy updates, and best practices for Social Media engagement. Collaborate closely with internal teams and team leaders to ensure consistent, high-quality customer experiences aligned with Social Media brand standards. Log all customer interactions accurately within the CRM system, maintaining detailed and up-to-date case records. Continuously develop product knowledge and stay informed on the latest Social Media trends, platform updates, and customer support best practices. Native or fluent Spanish language skills, both spoken and written, are essential for this role. Valid EU passport or EU national ID card (mandatory requirement). A good working knowledge of English to communicate effectively with internal teams and management. Previous experience in customer service, technical support, or content moderation — particularly within the Social Media or digital technology industry — is highly advantageous. Strong digital literacy and a genuine interest in Social Media platforms, online communities, and emerging digital trends. Excellent communication skills, a customer-first mindset, and the ability to handle sensitive or challenging interactions with empathy, professionalism, and composure. Willingness to work on-site in Athens, Greece, and to embrace an international, multicultural working environment. What We Offer Competitive Monthly Salary — reflective of your experience and expertise in the Social Media customer service space. Fully Paid Training — comprehensive onboarding and role-specific training to ensure your success from day one. Health Insurance — full medical coverage included as part of your employment package. Fully Paid Relocation Package — including return flight to Athens, airport transfer, and hotel accommodation upon arrival, so your move to Greece is completely stress-free. Monthly Performance Bonus — be rewarded for your dedication and results with an attractive performance-based bonus on top of your base salary. 2 Extra Salaries Per Year — benefit from a 13th and 14th monthly salary, providing exceptional financial security and one of the most generous compensation structures available among Spanish-speaking jobs in Europe. And Much More — including career advancement opportunities, a supportive international team environment, and the chance to grow within one of the most dynamic industries in the world. Life in Greece Relocating to Greece means embracing one of the most enviable lifestyles in all of Europe. Greece is celebrated worldwide for its breathtaking landscapes, ancient history, and wonderfully warm Mediterranean climate — with Athens offering a unique blend of cosmopolitan modern living and rich cultural heritage. From the sun-drenched terraces of the Acropolis to the vibrant nightlife of Monastiraki and the stunning coastal escapes just a short drive from the city, Greece offers a quality of life that is simply unmatched. Whether you are taking your first step into the world of Spanish-speaking jobs abroad or relocating for a fresh chapter, Greece will inspire and energise you every single day. Greece is also renowned for its extraordinary cuisine, legendary hospitality, and deeply rooted sense of community — qualities that make settling in feel natural and welcoming from the very start. The cost of living in Greece, especially when paired with a competitive salary and generous benefits package, allows for a truly comfortable and fulfilling lifestyle. With over 300 days of sunshine per year, world-famous beaches within easy reach, and a thriving international community in Athens, Greece is fast becoming one of the most popular destinations for multilingual professionals seeking exciting jobs in Greece. This Spanish Speaking Customer Service position in Greece is more than a job — it is an invitation to live your best life in one of the world's most beautiful countries. How to Apply Are you ready to take the next step in your career and secure one of the most exciting Spanish-speaking jobs available in Europe today? Do not miss this outstanding opportunity to join a global Social Media leader from the stunning backdrop of Athens, Greece. Click Apply Now to submit your application and one of our dedicated recruitment specialists at Mercier Consultancy Group will be in touch to guide you through every step of the process. We look forward to welcoming you to the Mercier Consultancy Group family — and to your new life in Greece.

Responsibilities

Provide high-quality customer support to Spanish-speaking users of a social media platform via chat, email, and phone. Moderate user-generated content to ensure compliance with community guidelines and platform policies.