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Spanish Speaking Customer Service for Luxury Goods industry - Greece at Mercier Consultancy

, , Greece -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Spanish, Customer Service, Luxury Goods Knowledge, Communication Skills, Problem-Solving Skills, Attention To Detail, CRM Systems Familiarity, Emotional Connection With Customers

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is delighted to offer a luxurious opportunity for Spanish Speaking Customer Service Representatives in the Luxury Goods industry, specifically tailored for our clientele in Greece. If you have a flair for high-end products and possess a passion for delivering exceptional customer experiences, we invite you to be part of our distinguished team. In this role, you will assist customers with inquiries related to luxury products, ensuring they receive world-class service in Spanish. Key Responsibilities Provide personalized customer service and assistance regarding luxury goods via phone, email, and live chat in Spanish. Guide customers in selecting products, understanding features, and navigating the purchasing process. Handle inquiries related to order status, delivery, and returns with meticulous attention to detail. Address customer complaints and resolve issues in a timely and professional manner. Document all customer interactions and maintain accurate records in our CRM system. Collaborate with sales and logistics teams to ensure a seamless customer experience. Stay informed about luxury fashion trends, product offerings, and promotional events. Fluency in Spanish (both written and spoken) is essential; knowledge of Greek and/or English is a plus. Prior experience in customer service, especially within the luxury goods or retail sector. Exceptional communication skills and the ability to connect with customers emotionally. Strong problem-solving skills and a commitment to providing excellent customer experiences. Ability to work in a fast-paced environment while maintaining attention to detail. Familiarity with CRM systems and customer service software is advantageous. Flexibility to work varied shifts, including weekends and holidays, as needed. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Assist customers with inquiries related to luxury products and provide personalized service via phone, email, and live chat in Spanish. Collaborate with sales and logistics teams to ensure a seamless customer experience.