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Spanish Speaking Customer Service for Tech Company in Greece at Mercier Consultancy MD

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Spanish, Proficiency In English, Customer Service, Technical Support, Problem-Solving Skills, Communication Skills, Interpersonal Skills, Customer-Centric Approach, Familiarity With Technological Applications, Learning New Software Quickly, Using Customer Service Software, Using CRM Applications

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer a position for Spanish Speaking Customer Service Representatives at a leading tech company in Greece. This role is ideal for individuals passionate about technology and customer engagement. As a customer service representative, you will assist clients in navigating tech solutions and addressing inquiries in Spanish, ensuring they enjoy a seamless experience. Key Responsibilities Manage customer inquiries related to tech products and services via phone, email, and live chat in Spanish. Provide assistance with account setup, technical support, and product features. Educate customers about new technologies, updates, and best practices in using tech solutions. Resolve customer issues efficiently while maintaining a high level of satisfaction. Document customer interactions in our CRM system for future reference and analysis. Collaborate with technical teams to ensure prompt resolution of complex issues. Stay informed about industry trends and the company’s offerings to enhance customer assistance. Fluency in Spanish (both written and spoken) is essential; proficiency in English is a plus. Previous experience in customer service, preferably in the tech industry, is desirable. Strong communication and interpersonal skills with a customer-centric approach. Problem-solving skills and the ability to think critically under pressure. Familiarity with technological applications and a knack for learning new software quickly. Proficient in using customer service software and CRM applications. Willingness to work flexible hours, including evenings and weekends as required. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries related to tech products and services in Spanish. Collaborate with technical teams to ensure prompt resolution of complex issues.