Job Description:‎
Salary: £24,609 per annum, monthly pay
Benefits: Access to Wagestream - choose when you get paid, employee recognition platform, work from home, equipment provided
Location: Home-based within the UK
Working Hours: 37.5 hours per week between Monday to Friday, 08:00 to 16:00
Training: 2 weeks, fully paid
Contract Duration: Permanent, full-time
Start Date: ASAP
Are you looking to begin a new career? Do you have a passion for Customer Service and are IT-savvy with Windows and Mac systems? Are you fluent in Spanish and English? We have an exciting role here at Foundever® for someone who has experience in first-line technical support, working on behalf of a leading software development company.

• Identify customer needs and guide their journey by connecting them to their online Database.
• Direct customers to the right platform to solve their problems.
• End-to-end account ownership including escalation and resolution of customer needs.
• Develop long-lasting business relationships with new customers.
• Be part of an effective feedback loop to the company on customer concerns.
• Ability to quickly create written summaries of customer interactions.
• Undertake discovery and education activities to identify expansion.
• Identify process and product improvements.
• Deliver and exceed on all performance targets.
• Liaising with end users in English and Spanish (written and spoken).