Spare Parts Coordinator
We are now looking for a Spare Part Coordinator to join our team. The preferred location for the position is Moss, Norway

OUR REQUIREMENTS

• Experience in customer service, both internal and external.
• Experience in working in an international environment is seen as a benefit
• Parts coordination management-related experience would be considered as advantageous.
• The ability to work as part of an effective team and collaborate with stakeholders.
• The ability to work independently within a team.
• Solution-orientated mindset with a proactive approach to problem-solving.
• Excellent communication skills, fluency in the English language, both verbal and written
• Open and willing to adapt to change within a dynamic organization.
• IT proficient, particularly within Microsoft Office Suite.
• Experience in SAP is desirable but not essential.

• Act as customer contact for spare parts quotations, orders, deliveries, and non-conformities
• Act as a link between the customer and the various departments involved in the spare parts delivery process
• Handle and coordinate quotes and orders according to working procedures, guidelines, and local requirements
• Ensure the highest level of quality and response time for quotes and orders
• Actively follow up quotes with customers before they expire providing feedback to sales teams
• Actively follow up the order book with the sales team
• Actively follow up orders to keep on-time-delivery KPI
• Proactively propose ideas to speed up deliveries
• Maintain and develop knowledge of customer-specific solutions and needs
• Follow up and communicate parts deliveries information accordingly in a timely manner to customers
• Maintain and develop knowledge of customer-specific solutions and needs
• Coordinate and prioritize daily activities and urgent requests with relevant colleagues in order to find satisfactory solutions
• Negotiation of process and agreement on the delivery date with the customer
• Processing of spare part orders including material disposition, shipment preparation and complete documentation
• Commercial Order Processing including verification of commercial terms and conditions, as well as the issuing of invoices and credit notes
• Support clarification of tax, insurance, export, customs, forwarding and financing matters for spare part orders in cooperation with the responsible departments Accounting, Finances and Import/Export