WHO WE ARE AT DRIVE DEVILBISS

Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

OUR CUSTOMER EXPERIENCE PRINCIPLES:

We live by six key principles to deliver the best service:

• Be accessible and ready to help
• Listen, care, and respond quickly
• Keep our promises
• Be honest, knowledgeable, and trustworthy
• Own our mistakes and fix them
• Treat customers how we’d want to be treated

• Handling spares and parts orders with accuracy and efficiency
• Managing inboxes and responding to queries within agreed timeframes
• Advising customers on product availability, pricing, and technical issues
• Supporting our complaint, returns, and collections processes
• Collaborating with internal teams and maintaining clear records
• Running and sharing weekly reports
• Supporting ongoing projects with the Technical Product Specialist