Spec IT Enterprise Applications at Metro Nashville Public Schools

, , -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

26.25

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Troubleshooting Skills, Written Communication, Verbal Communication, Technical Support, Collaboration, Technical Documentation

Industry

Education Management

Description

Spec IT Enterprise Applications Job Code: 81027 Job Family/Function: 45 - Information Technology\Software Solutions FLSA: Non-Exempt Grade Ladder: MNPS Support Hourly Pay Grade: MNPS.SCH010-H Duration (days/year): 260 Locations(s): Support Hub We Are Team MNPS Metro Schools is one of the largest and most diverse school districts in the United States. Our teachers and staff educate more than 80,000 students in Metro Nashville-Davidson County, preparing them to excel in higher education, work, and life. Our district implements some of the most innovative reform strategies in the nation. We seek to partner with highly effective, engaging teachers, teacher leaders and support staff with a passion for urban education and a go-getter spirit as we strive to become the highest-performing urban district in the nation. Whether you are a teacher, an administrator, or a potential support staff employee, if you want to make a difference, we want to hear from you. Job Summary Supports the activities related to the maintenance, and support towards successful application administration and end-user success. Provides technical expertise and support to ensure an application's reliability, functionality and value in the district. What you will do Supports the product throughout its lifecycle by participating in planning sessions, testing of releases/enhancements and implementation of releases/enhancements. Review and analyze system settings, configuration and business rules to resolve technical issues. Following standards, procedures and processes, configure and/or create reports, fields, modules and other functionality for the assigned product(s). Work with the analyst and product manager to review application roadmap, trends and organizational needs. Help develop a strategy to resolve issues, implement changes and/or improve end-user experience. Monitor system performance and trends. Make technical recommendations for improvement towards product stability and increased performance. Respond to and resolve end-user inquiries and support incidents. Support and manage security and access control protocols and business rules. As the subject matter expert for the assigned product(s), ensure effective documentation by advising the Training team on content specifics. As the subject matter expert for the assigned product(s), collaborate with the product manager and support the training team to ensure effective documentation, training resources and as needed, participate in specialized training. Experience Qualifications 2 years in a technical support role Required Skills and Abilities Strong analytical and troubleshooting skills. Strong written and verbal communication skills Able to communicate effectively with technical and non-technical customers and stakeholders Collaborate with cross functional teams Follow and execute technical documentation and instructions Licenses and Certifications Relevant IT industry Upon Hire Required Equivalency Starting At: $26.25 Salaries are determined by factors relevant to the position which may include education, experience, and other qualifications. Final compensation decisions are made at the discretion of MNPS in alignment with organizational policies and procedures. The stated salary range for certificated teaching positions is calculated based on 201 days and should be viewed as a reference. All provided salary ranges serve as a general guideline. More information on salaries and pay tables can be found here. Metropolitan Nashville Public Schools is an equal opportunity employer committed to promoting diversity, inclusion, and equal opportunities for all individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, marital status, veteran status, sexual orientation, or any other characteristic protected by law. Metropolitan Nashville Public Schools is dedicated to creating an inclusive work environment that reflects the diversity of our global community. We strive to treat all employees and applicants with respect and fairness, and we make employment decisions based on merit, qualifications, and business needs. The American Disabilities Act (ADA) requires MNPS to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Supports the maintenance and administration of applications to ensure reliability and functionality. Provides technical expertise and resolves end-user inquiries and support incidents.