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Spec. Mpesa Retail Business Support at Vodafone United States

Kinshasa, Kinshasa, Democratic Republic of the Congo -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Partner Management, Ticket Escalation, Transaction Approval, Money Recovery, Customer Support, Email Management, SIM Swap, Password Reset, Pin Reset, Reversal, Update Management, Policy Compliance, Account Management, Escalation Process, Communication, Problem Solving

Industry

Telecommunications

Description

Manage Partner requests sent by email including any other channel (Pin Reset, Password Reset, SIM Swap, Reversal, Update etc.) Manage all CIC tickets escalation to M-Pesa Manage properly the escalation process with partners where tickets can't be resolved at M-Pesa level Initiate or approve transactions according to the policies and procedures that are in place Responsible for Money recovery from Customers Old accounts to Customers New accounts according to the old accounts Management Proces

How To Apply:

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Responsibilities

Manage partner requests and escalate tickets that cannot be resolved at the M-Pesa level. Initiate or approve transactions and ensure proper money recovery processes are followed.