Special Markets Claims Assistant at iA Financial Group

Vancouver, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

55000.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Organizational Skills, Multi-tasking, Conflict Resolution, Negotiation, Problem-solving, Team Player, Client Interaction, Attention to Detail, Adaptability, Flexibility, Administrative Support, Document Management, Email Management, Client Service, Data Entry

Industry

Financial Services

Description

Job Description Build the future with us Are you eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Claims Assistant, you will play a key role in supporting the overall Claims team and its daily operations. In this role you will be expected to work closely with your immediate colleagues, mainly Claims analysts, as needed to support daily administrative clerical functions from receipt and distribution of mail/email to digital imaging of documents. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. This will be for a one year contract. In this role you will need to come into the office 2-3 times a week. What you’ll accomplish with us As a Claims Assistant, you’ll be at the core of our mission. Here are the main responsibilities: Screening/Distributing emails to various team members for actioning Sorting and scanning incoming mail for distribution to various team members for handling Printing completed correspondence from the Document Generation system for clients Preparing client documents for mailing with appropriate summary forms or other forms as required Searching the system for client information as it pertains to Returned Mail Calling clients for new address or new payment information, as required Emailing clients to reply to their inquiries Updating, verify status of cheque payment Set up new claims for specific products Actively listen and communicate with clients regarding basic requests Have keen sense of routine and organizational skills Be able to recognize (within set parameters) when to escalate tasks Demonstrate ability to work and communicate with other teams as well as within own team Demonstrate flexibility in switching tasks as required where more support may be required (for example during busier campaign periods) Demonstrate adaptability in changing or learning new processes Demonstrate gradual increase in knowledge and understating of role to the point of providing feedback and improvement suggestions What could accelerate your success in this role Is known for their excellent communication skills especially verbal Stands out for their organizational skills and ability to multi-task Demonstrates strong conflict resolution, negotiation and problem-solving skills Is recognized for being a strong team player and willing to work well with co-workers under pressure 2-3 years industry-related experience or in high volume customer service environment Has completed their post secondary education What would be an asset: Insurance industry experience Bilingual French both written and spoken Knowledge of medical terminology Charter of the French language clause to add if needed: (Beginner, intermediate, or advanced) level of English proficiency, as the role involves (list tasks) with (type of stakeholders, “who”) on a (frequency) basis. Why you’ll love working with us A work environment where learning and development merge with a collective pursuit of excellence; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; Apply now and get ahead of your career, where your talent really belongs! Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you! *For positions posted in British Columbia: The typical hiring range for this position is between $48,000 and $55,000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions. Location(s) Vancouver, British Columbia Other Possible Location(s) Company iA Financial Group Posting End Date 2026-01-09 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation, iA Financial Group is once again among Canada's Best Employers according to Forbes for 2025, ranking 4th in the insurance sector. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes. Want to join the iA family, but there’s no job openings right now that match your profile? Let us know you’re interested!

Responsibilities

As a Claims Assistant, you will support the Claims team by screening and distributing emails, sorting and scanning mail, and preparing client documents for mailing. You will also communicate with clients regarding their inquiries and assist with setting up new claims.