Special Projects Manager at Mountain Valley Express

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

100000.0

Posted On

19 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

LTL Operations, Dispatch Functions, Terminal Operations, Freight Movement, Dock Coordination, Customer Liaison, Operational Support, Strategic Advisory, Cross-Functional Collaboration, Project Leadership, Process Improvement, Data Analysis, Performance Monitoring, Problem-Solving, Adaptability, Multitasking

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Special Projects Manager – Job Description Phoenix, AZ – Onsite Who We Are Mountain Valley Express (MVE) is a leading LTL Carrier and 3PL Services provider with locations across California, Arizona, and Nevada. With years of experience, a dedicated team, and cutting-edge technology, MVE offers a broad range of services, including less-than-truckload (LTL), full truckload, custom invoicing and auditing, optimization, warehousing and distribution, engineering solutions, and packaging and shipping supplies. Our deep understanding of the market, along with strong carrier partnerships, allows us to deliver highly tailored services that meet the unique needs of our customers. Benefits · Comprehensive medical, dental, and vision insurance. · 401(k) plan with company match. · Company-paid Life and AD&D Insurance policies. · Paid vacation, sick leave, and holidays. The Opportunity We are seeking a Special Projects Manager to support terminal operations while serving as a key point of contact for one of our major customers. This role is highly operational and hands-on, focused on assisting day-to-day terminal activities, supporting dispatch as needed, and ensuring service excellence for a high-volume account. This position will work closely with local leadership, drivers, dispatch, and cross-functional teams to maintain efficient operations, resolve issues in real-time, and drive continuous improvement. In addition to operational support, this role will provide strategic insight and lead initiatives that enhance performance, customer satisfaction, and overall service delivery. Essential Duties and Responsibilities • Operational & Terminal Support: Provide day-to-day support within the terminal, assisting with freight movement, dock coordination, and overall operational needs to ensure efficient service execution. • Dispatch Support: Assist dispatch operations as needed, including routing support, communication with drivers, and helping to resolve service or scheduling challenges. • Dedicated Customer Support: Act as a primary operational liaison for a major customer, ensuring service expectations are met, issues are resolved quickly, and communication remains proactive and solution-oriented. • Strategic Advisory: Provide insights and recommendations to leadership regarding operational performance, customer needs, and opportunities for service improvement and growth. • Cross-Functional Collaboration: Partner with operations, customer service, linehaul, and leadership teams to address challenges, align priorities, and implement effective solutions. • Project Leadership: Lead and support special projects aimed at improving terminal efficiency, service levels, and customer satisfaction. • Process Improvement: Identify inefficiencies in daily operations and implement practical, scalable solutions to enhance productivity and reduce service failures. • Data Analysis & Reporting: Monitor key performance indicators related to service, efficiency, and customer performance; provide updates and actionable insights to leadership. Skills & Attributes • Strong understanding of LTL terminal operations and dispatch functions • Ability to operate effectively in a fast-paced, hands-on environment • Excellent communication and relationship management skills • Strategic thinker with a proactive, problem-solving mindset • Highly adaptable with the ability to shift between operational and strategic priorities • Strong organizational and multitasking abilities Requirements Minimum Requirements • Education: Bachelor’s degree in Business Administration, Logistics, or related field (or equivalent experience) • Experience: 7 - 10 years of LTL Operations experience, including terminal and/or dispatch exposure Compensation · Compensation: $90,000 - $100,000 annually, based on experience and location. · Classification: Exempt, subject to all applicable state and federal laws. Physical Requirements: · Prolonged periods of sitting at a desk and working on a computer · Ability to lift and/or move up to 20-25 pounds. · Ability to navigate each department and the company’s facilities as needed. Equal Opportunity Employer Mountain Valley Express is an at-will and equal opportunity employer. We are committed to employing and assigning the best-qualified candidates without discrimination based on race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve and National Guard status, or any other status or characteristic protected by law.

Responsibilities

This highly operational role involves providing day-to-day support for terminal activities, assisting dispatch, and serving as the primary operational liaison for a major customer to ensure service excellence. Additionally, the manager will provide strategic insight, lead initiatives to enhance performance, and drive continuous improvement across operations.