DESCRIPTION

Joining a Marine team of 200 in the UK and 650 globally, this is a rewarding opportunity to support WTW’s Marine Special Risks division in London as Associate Director – Client Service and Delivery, Marine Special Risks.
Reporting to the Head of Special Risks, you will work closely with the Executive Director responsible for our Ports and Terminals portfolio, supporting both day-to-day operations and strategic initiatives.
The successful candidate will play a key role in delivering tailored risk solutions, ensuring high levels of client satisfaction, and contributing to the growth and operational excellence of the Marine Special Risks team.

THE REQUIREMENTS

• Good knowledge and understanding of the Marine insurance market, both UK and internationally.
• Preferably educated to degree level or with relevant industry experience.

Client Engagement and Portfolio Management

• Liaise directly with clients including port operators, marine contractors, and vessel owners.
• Support the Executive Director in managing relationships and delivering tailored risk solutions.
• Develop strong relationships with clients, understanding their insurance needs and ensuring that these are fulfilled.
• Understand changes in client circumstances to ensure that the cover provided continues to match their needs.
• Collaborate with other WTW divisions to ensure a consistent and integrated client experience.
• Provide technical, industry and subject matter expertise where required.

Documentation & Delivery

• Take responsibility for the preparation and management of client documentation, including proposals, renewals, and policy wordings.
• Ensure timely and accurate delivery of client service commitments.
• Provide oversight of technical wording and processes within the Ports and Terminals practice.

Market Interaction

• Engage with underwriters and market partners to support placement strategies.
• Assist in renewal negotiations and market presentations.
• Ensure transparency of agency and other commitments made to carriers and clients.
• Design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition.

Strategic Support and Growth

• Contribute to the development and execution of new business plans.
• Help align Ports and Terminals with broader Marine Special Risks and Hull strategies.
• Identify opportunities to grow existing portfolios and cross-sell across the business.

Operational Excellence

• Promote the use of technology and process improvements to enhance team efficiency.
• Support knowledge sharing and learning across the team.
• Operate within business procedures and compliance requirements.
• Communicate effectively with clients, associates, markets and others to maximise service delivery.

Preferred Attributes

• Strong understanding of marine liability insurance, particularly in ports and terminal risks.
• Excellent communication and organisational skills.
• Experience in client-facing roles and working with senior stakeholders.
• A collaborative mindset and a proactive approach to problem-solving.